[Brenda,Manager] The Palladium Addict Management Team and Members extend a warm welcome to Mr. Abel Matutes. . We would ask that all members be courteous in posting just one question and then waiting for it to be answered by Mr. Matutes. This way we can all enjoy.

[jolee] hi there. I never go on chats. lst. time

[abel matutes] Hello

[Brenda,Manager] Welcome Mr Matutes..It's a pleasure to have you attend.

[abel matutes] The pleasure is mine

[Brenda,Manager] Our members will try not to be too fast.

[Rachel - Asst Manager] Hello Mr Matutes

[Jon Up North] Hello folks!

[Rachel - Asst Manager] The Palladium Addict Management Team and Members extend a warm welcome to Mr. Abel Matutes . We would ask that all members be courteous in posting just one question and then waiting for it to be answered by Mr. Prats. This way we can all enjoy.

[abel matutes] Should I explain a little about my background first?

[Brenda,Manager] Yes, please.

[jolee] Hola. A few months ago I inquired to see if Palladium Resorts have a card for quests lke Riu,Sandos do., We are returning quests to Vallarta for 2 week Dec.8.,Hopeing for a Card.I requested a certain room ,with no reply. muchas gracias .

[abel matutes] The Fiesta Hotel Group is a private, family owned company that is part of the Empresas Matutes Holding that is approx. 2 years old. My father created the hotel division of the holding and I have recently been named CEO.

[Brenda,Manager] Congratulations!

[abel matutes] Thanks!

[Rachel - Asst Manager] Congratulations!

[Debbie, Asst.] Yes, Congtatulations to you!

[Brenda,Manager] Jo lee has a question?

[abel matutes] Regarding Jolee's question, we are currently working on a new loyalty program for returning guests. It is a bit more complicated than one would think because we're trying to create a new program and not simply copy what other hotel companies are using

[Maddison] Hola folks

[Debbie, Asst.] There are many of us who will enjoy the program when it is finally in place...enjoy returning to the Palladium!

[abel matutes] We're working on improving our customer database in order to recognize our most loyal guests and reward appropriately

[Maddison] Hola Mr. Prats

[Jon Up North] Abel: I work as a district manager for Waste Management Incorperated. So I have a strange question. How much garbage is generated by your resort and is it taken to a land-fill or is it barged out to sea?

[abel matutes] itīs great to be here

[Maddison] great to have you

[abel matutes] Our resort in the Riviera Maya recently received the Green Planet Award for being environmentally conscious. I don't know exactly how many pounds we generate but it does go to a landfill

[Maddison] Mr. Prats, are you based in Spain or Mexico?

[Brenda,Manager] The Palladium Addict Management Team and Members extend a warm welcome to Mr. Abel Matutes. We would ask that all members be courteous in posting just one question and then waiting for it to be answered by Mr. Prats. This way we can all enjoy.

[Rachel - Asst Manager] We are so pleased with the exceptional service and dedication to their guests by Fiesta and the Grand Palladium. We will be returning for the third time.

[abel matutes] Iīm Abel Matutes. Prats is my second last name - in Spain we use both the mother and the father's last names.

[Maddison] Oh, I see. Thank you for explaining.

[mark] evening

[Maddison] hola mark

[mark] wait...I forgot my title

[abel matutes] Well weīre excited to have you again Rachel. Weīre glad that our guests are satisfied. We really appreciate all the information that Palladium Addicts facilitate to new guests.

[abel matutes] I was disconnected. To answer another question, Iīm based in Ibiza, Spain at our head office.

[joejoe] Hi to all.

[Jon Up North] Abel Matutes: What is your primary management philosophy?

[abel matutes] Honestly? That we work for the customer. Iīm in a service industry and if the customer is happy then the future of our company is going to be brilliant.

[DAN - Assistant Manager] Hola Senor Abel Matutes

[abel matutes] Inside the company I like to let all of my management team have a say and I appreciate teamwork

[abel matutes] Hello Dan

[Maddison] Mr.

[Rachel - Asst Manager] Very nice philosphy

[gfox] I just returned yesterday from the Palladium and as usual had a wonderful time. It was our 4th trip and I was wondering it the employees at the front desk recongize return guest or is it up to the guest to point it out?

[DAN - Assistant Manager] Senor, the beach cam is a giant success at the Mayan Riviera, does Fiesta plan to expand this to the other resorts?

[Maddison] I love the beach cam!

[abel matutes] Gfox - first of all let me take the chance to thank you for your loyalty to our resorts. Let me be frank - sometimes they recognize repeat guests but then sometimes they donīt. For example, 2,0 guests go through the Riviera Maya every year.

[abel matutes] Dan, yes weīre going to put them in all of our Grand Palladium Resorts.

[Rachel - Asst Manager] Wonderful!

[Brenda,Manager] Wonderful!

[Maddison] Mr. Abel Matutes, will the Jamaican Palladium have a decent sized beach?

[DAN - Assistant Manager] Excellent, gracias!!

[abel matutes] Jamaica is going to have possibly the best beach out of all of our resorts

[Rachel - Asst Manager] After Jamaica is completed, where can we look forward to the next wonderful resort being located?

[Rachel - Asst Manager] After Jamaica is completed, where can we look forward to the next wonderful resort being located?

[abel matutes] One is going to be nearly 1 kilometer and the other will have 0 meters. Keep in mind that the pictures you have seen are without landscaping.

[Maddison] Great news about the Jamaican beach! Thank you!

[abel matutes] One is going to be nearly 1 kilometer and the other will have 0 meters. Keep in mind that the pictures you have seen are without landscaping.

[Maddison] Great news about the Jamaican beach! Thank you!

[abel matutes] We are already constructing in northern Brazil - Bahía

[Jon Up North] Abel Matutes: I was so impressed with your service that I assure you, your staff has won me as a customer for life. How is it you are able to find such outstanding staff in the Mayan Riv when there are so many competing resorts?

[mark] a quick question......Is there anything else the Palladium Addict site can do that would be of more assistance to the Fiesta group

[abel matutes] Ill answer both

[abel matutes] Mark - I remember you! You were the one that had the creative Jamaica restaurant names, no?

[mark] si

[Brenda,Manager] That's our Mark.

[Rachel - Asst Manager]

[mark]

[Bren, management]

[DAN - Assistant Manager]

[Debbie, Asst.] Mark is famous!

[mark] good grief

[Bren, management] Can't forget Mark!lol

[Rachel - Asst Manager] You are known Worldwide Mark

[abel matutes] To answer you I think you are all doing an amazing job already.

[Brenda,Manager] Mr. Matutes......we would love for you to join us including Mark at our Third annual get together .

[mark] Gracias abel

[abel matutes] Weīre going to try to use those names for cocktails a

[Brenda,Manager] April th...

[Jon Up North] Brenda: Since you're here, thanks so much for your work on the PA website. And I absolutely loved your "behind the scenes" look into the GP.

[Brenda,Manager] Last year there were 72 Palladium Addict members.

[abel matutes] Maybe I can celebrate my birthday with you. Itīs around that time. Iīd really love to and if my schedule permits me. I will try to make it.

[1PAINTER] Any idea when the new ala cart will be open in the Royale, and what will be the theme?

[Brenda,Manager] That is my birthday April th.

[abel matutes] Iīm the th.

[Brenda,Manager] Yes, but I think I'm older......

[mark] terrific

[Bren, management] Now that is cool!

[abel matutes] The Royal a la carte in the Mayan Riviera is going to be ready in January

[abel matutes] Itīs an international theme

[Brenda,Manager] Wonderful!

[DAN - Assistant Manager] ya hooo

[Rachel - Asst Manager] Very nice.

[Debbie, Asst.] There are many looking forward to the opening

[jolee] We will all have to go to Palladium MR in April for sure.

[1PAINTER] We are there Jan hope it will be ready then

[Jon Up North] abel matutes: Really quick question and only because I collect watches. What kind of watch do you wear?

[abel matutes] Yes it should be.

[joejoe] If I may, webcam is one of your BEST advertising "tools" + nice "connection" for us, ADDICTS to keep us in "Palladium mood", each time we have a craving for "HOME AWAY from HOME. It's only one click away and "VERY important" for our well being.

[mark] we arrive April th

[abel matutes] A Sandoz Formula 1 Fernando Alonso edition watch.

[abel matutes] I love Formula 1!

[DAN - Assistant Manager] We will celebrate our 6th visit at your new restaurant in Feb.

[Maddison] I check the web cam several times a day!!

[Bren, management] We will be returning for our 4th trip in Feb and have never stayed at the Royal, but have been treated like royal.

[Brenda,Manager] Thank you Felpe! We all enjoy the webcam.

[Brenda,Manager] I love it.

[Maddison] I'll be at the Palladium for my second visit on March 5.

[abel matutes] Iīm glad, Bren. Thatīs what weīre all about.

[Debbie, Asst.] Hoping for a 4th visit in May

[Maddison] I want to go to the Jamaican Palladium for my th wedding anniversary in .

[Rachel - Asst Manager] The wonderful staff makes us feel like we are returning home. So friendly.

[Brenda,Manager] The Grand Palladium staff are the best. I agree Rachel, they are so friendly.

[Jon Up North] Great choice of watches, Abel Matutes. Though I had you as a Panerai wearer

[Maddison] I want to go to the Jamaican Palladium for my th wedding anniversary in .

[DAN - Assistant Manager] Senor Matutes, are there other forums like this one at any resorts outside of the Caribbean?

[mark] I agree Rachel.the staff, people like Pedro who attends bar in the R Riviera lobby and many others, are a major part of why we go back

[abel matutes] Jon, I donīt have one but if you want to send me one remember my birthday is in April! haha

[Brenda,Manager] Me too.

[Rachel - Asst Manager]

[DAN - Assistant Manager]

[mark] Pedro deserves big raise

[Bren, management]

[Debbie, Asst.] Lots of great people celebrating birthdays in April

[Bren, management] They all deserve raises!

[mark] si

[Rachel - Asst Manager] Agreed

[abel matutes] Not yet but on our new website weīd like to create a type of forum for suggestions for our other hotels and resorts

[Brenda,Manager] May I add that Paula Montoto from Guest Services is wonderful.

[mark] yes!!

[Brenda,Manager] She is always there to help our members.

[Rachel - Asst Manager] And Rocio & Felipe.

[abel matutes] She is great.

[abel matutes] Iīve known Felipe for years

[abel matutes] Heīs a great manager and better person

[Jon Up North] Abel Matutes: So there are plans to improve the website? Would you please include as many pictures as possible. I'm up here in Canada, it is - outside, and I really need to see lots of blue ocean and white sand!

[joejoe] May I add that Felipe is priceless!...............and worth every penny ++++

[mark] everytime we return, one of the first things we do is look for some of our friends, the staff,

[Brenda,Manager] Yes he is....... A very down to earth person.

[Maddison] What time is it in Spain, Abel?

[DAN - Assistant Manager] He is a truly a wonderful person and a huge asset to Fiesta

[abel matutes] The new website is going to be ready in less than a month and will be much better with pictures and easier to use

[abel matutes] Iīm in the U.S. right now

[Maddison] Oh, ok!

[abel matutes] but in Spain itīs 2:am

[Maddison] Where in the US are you?

[abel matutes] This is something that I have wanted to do but with the time difference I havenīt been able until now.

[abel matutes] Iīm in Lancaster County with the Amish

[mark] neat

[Bren, management] Close to Brenda!

[Debbie, Asst.] Not far from Brenda!

[Maddison] cool! in pennsylvania? that's where i am

[Rachel - Asst Manager] Too cool.

[Maddison] but i'm in the northwestern corner on the lake

[abel matutes] Itīs been a great visit. I had my first Thanksgiving.

[Brenda,Manager] Please slow down until I copy this.

[Maddison] hope you ate a lot!

[Debbie, Asst.] did you enjoy roast turkey and stuffing?

[abel matutes] by Lake Erie?

[abel matutes] I loved it!

[Maddison] yes, right on Lake Erie!!

[Jon Up North] abel matutes: Any plans to extend non-smoking areas to some out-door bars?

[Maddison] in Erie PA

[jolee] hasta luego Palladium Vallara

[abel matutes] Not for now at least. We have a lot of European guests that donīt understand the concept of prohibiting smoking in open air

[Jon Up North] abel matutes: I really appreciate your move to make the indoor restaurants non-smoking!

[Maddison] Yes, I can see the non-smoking outside as a problem

[Bren, management] Even though I am not a smoker, I agree with that! Must please lots of guests and the open air lobbys and bars are huge.

[joejoe] Mr.Matutes, I believe that you can also make a "gold mine" with building Palladium on Madeira Island. NOTHING of this nature is available there and as you must know, Madeira is a PARADISE.

[Rachel - Asst Manager] I have allergies, and have never had a problem inside or out at the Grand Palladium. You just don't sit in the direction of the floating smoke.

[Maddison] Where is Madeira Island, joejoe?

[abel matutes] Weīre actually looking there right now. Itīs funny that you say that

[mark] smoking or not smoking........we simply enjoy the resort

[Brenda,Manager] Mr. Matutes....many members ask about a Teen center? Do you see this in the future?

[abel matutes] It's a Portuguese territory in front of the African coast south of the Canary islands

[joejoe] North of Canary Islands (Maddison)

[Maddison] thank you

[abel matutes] Is it?

[abel matutes] I thought it was south! whoops

[joejoe] Yes, North

[abel matutes] I thought it was south! whoops

[joejoe] Yes, North

[abel matutes] The Americans are better in geography than I thought! You got me. Haha

[joejoe] Mr.Matutes whole Europe travels to either Madeira or Canary Islands (Canary is overbuild).

[Brenda,Manager] Mark......your drinking too much.....lol

[Brenda,Manager] You fell off the chair agian.

[abel matutes] A teen center? Thatīs something that weīre thinking about for the near future. Weīre going to work on improving services and facilities for each segment - teens, couples, children, etc.

[DAN - Assistant Manager] Mark are you lost

[Jon Up North] abel matutes: I hope you don't think I have too many questions. The layout of the GP is amazing and things like La Rocha are brilliant! The design sets you apart from many resorts. Could you tell us about the design process?

[mark assistant mgr.] there LOL.now I feel better

[DAN - Assistant Manager]

[abel matutes] Weīre also working on improving the Royal Suites section to make it even more luxurious and exclusive for the couples segment

[Rachel - Asst Manager]

[Bren, management] Mark

[abel matutes] No, Jon I think its great.

[DAN - Assistant Manager] hola Terry

[abel matutes] No, Jon I think its great.

[DAN - Assistant Manager] hola Terry

[Scouter] Good evening

[Brenda,Manager] Our webmaster has arrived!

[Scouter] Hola Abel - sorry to be late, I am a shift worker

[Jon Up North] Hello Terry

[Scouter] Hello Jon

[abel matutes] Itīs a special design that weīve studied in depth that allows us to have a low density of construction while giving the service of a large building but not destroying the nature of the area. We want to make the guest feel like a part of the environment

[Bren, management] Poor Scouter, webmaster has to teach us non computer people lots of things. Does a great job at it.

[abel matutes] Hello Scouter. Thanks for all of your hardwork on the website.

[mark assistant mgr.] abel..I appreciate that

[mark assistant mgr.] abel..I appreciate that

[DAN - Assistant Manager] Senor Matutes, some royal guests are concerned about privacy from the trains . Are there plans to maybe reroute the trains?

[abel matutes] I like to think that the layout is what I personally would like from a resort

[Scouter] It is my pleasure, thanks for the job that all of you do. I have never enjoyed vacationing so much.

[mark assistant mgr.] environment is very important to us. especially with all the new construction along the Riviera Maya

[Rachel - Asst Manager] It is like a vacation every day being able to help people on this site.

[abel matutes] Ive been to resorts all around the world and I try to take what I like the most from each plac e

[Rachel - Asst Manager] Hello Paula

[Brenda,Manager] Felipe will be coming on soon.

[Scouter] Welcome Paula

[mark assistant mgr.] great

[DAN - Assistant Manager] Hola Paula

[Jon Up North] abel matutes: I really enjoyed Brenda's behind the scenes tour of the resort. Would there ever be an opportunity for us Addicts to get a tour of how the resort works?

[joejoe] OT...Mark from Huston.....your posts are making my days. Much appreciated. EOM

[paulamontoto] Hello Everyone!!!

[abel matutes] Thatīs very flattering, Scouter. thank you

[Brenda,Manager] Welcome Paula!

[Debbie, Asst.] Hello Paula!

[Bren, management] I agree with Rachel, love helping people with their vacations and I also learn how to make mine better, if that is possible.

[mark assistant mgr.] thanks joejoe...........just being me

[abel matutes] hello Paula.

[Bren, management] Welcome Paula

[mark assistant mgr.] hola Paula

[Brenda,Manager] Felipe will be coming on soon.

[Scouter] Welcome Paula

[joejoe] OT...Mark from Huston.....your posts are making my days. Much appreciated. EOM

[joejoe] Hello Felippe. Many thanks once again for your generosity.

[Scouter] It speaks for you and you management Abel, what other chain has it's own fan club? You have to know you are doing it right !!!

[abel matutes] Jon, maybe thatīs something we could plan with Felipe and his staff.

[Maddison] Yes, I first got hooked on the Palladium from reviews on Trip Advisor.com

[DAN - Assistant Manager] Senor Matutes, can the Mayan resort expand? and if so are there plans to expand

[Scouter] Then you found the REAL SITE?

[Maddison] yep...lol Scouter

[Bren, management] scouter

[Scouter]

[Rachel - Asst Manager]

[Maddison] found Brenda's page in b/4 it became this

[Brenda,Manager] We needed to move to a secure site.

[Debbie, Asst.] How far it has come!

[Scouter] Brenda's thoughts and efforts have expanded exponentially

[Jon Up North] Brenda sent me an invite to the PA site after I posted a trip report on tripadvisor. Brenda, if I never said thanks.... *THANKS*.

[Maddison] way cool site, brenda, thank you

[Brenda,Manager] Your welcome Jon.

[abel matutes] No, we are not going to expand the Mayan Riviera but we are creating a golf course across the road.

[Debbie, Asst.] that will make a lot of people happy!

[mark assistant mgr.] terrific

[Jon Up North] abel matutes: What is your favourite area of the GP Mayan?

[Scouter] a loaded question

[Rachel - Asst Manager] Wow, that is awesome!

[mark assistant mgr.] are we going to have a contest to name the golf course LOLOL

[Brenda,Manager]…..Great Idea! I'm sure our members will suggest some unique names….lol.

[Bren, management] Kantaneh beack

[Jon Up North] abel matutes: In creating the Golf course, please keep in mind that I'm terrible at that sport

[abel matutes] the lobby of the Colonial section. Thatīs where I always have a drink with the staff after working while Iīm there.

[DAN - Assistant Manager] Will there be golf packages?

[abel matutes] Dan, yes there will be packages.

[Bren, management] The Colonial lobby is hubby's fav

[abel matutes] Mark - haha let me think about that one!

[DAN - Assistant Manager] GREAT sign Judy and I up !!

[mark assistant mgr.] I play golf about as good as I operate a computer....

[Scouter] ......... fore...........

[Debbie, Asst.] a golf club in your hand is a weapon then!

[mark assistant mgr.]

[abel matutes] judging by the times youīve signed off tonight, mark....

[mark assistant mgr.] Debbie.......si

[DAN - Assistant Manager] Mark alias Palladium golf pro

[Rachel - Asst Manager] I can always see where my ball goes ... Bill's on the other hand, I lose sight of

[Bren, management] Mark, if balloons are involved may I suggest you stay away from the grand opening!

[mark assistant mgr.] gawd

[Rachel - Asst Manager]

[Debbie, Asst.] it's all out of love, Mark!

[mark assistant mgr.] uh huh

[DAN - Assistant Manager] Any idea of a date for ground breaking for the golf course?

[Jon Up North] abel matutes: Now a tough one... I think I speak for many people when I ask you, Are there any plans on getting better pillows for the beds?

[mark assistant mgr.] lolol

[abel matutes] Dan, probably in about months. Itīs too early for a definite opening date. We have just started. Weīre also constructing a golf course in the Dominican Republic

[DAN - Assistant Manager] Any idea of a date for ground breaking for the golf course?

[Jon Up North] abel matutes: Now a tough one... I think I speak for many people when I ask you, Are there any plans on getting better pillows for the beds?

[mark assistant mgr.] lolol

[abel matutes] Dan, probably in about months. Itīs too early for a definite opening date. We have just started. Weīre also constructing a golf course in the Dominican Republic

[Bren, management] I like the pillows! And the beds! And the towels. And the Robes!

[Scouter] I want to say thank you Abel ........ for taking time out of your schedule for this. Just another class act !

[abel matutes] Jon, yes! We are going to have a pillow menu in a couple of months.

[Brenda,Manager] I agree Scouter!

[Debbie, Asst.] I agaree!

[Debbie, Asst.] thank you!

[DAN - Assistant Manager] Paula just want to let you know you and your team are the BEST!! Thanks for all you do for us!

[mark assistant mgr.] for real?.a pillow menu?

[Jon Up North] Agreed, thank you Abel.

[Debbie, Asst.] Hola Felipe!

[Rachel - Asst Manager] Hola Felipe

[abel matutes] No, I really want to thank you for all of the support we receive from you all.

[DAN - Assistant Manager] thank you for that update

[Bren, management] Yes, thank you, not many upper management would take the time to do this!

[Maddison] pillows are very important!

[mark assistant mgr.] Hola Felipe.......welcome

[DAN - Assistant Manager] Hola Felipe

[Brenda,Manager] Welcome Felipe! Thank you for joining us.

[Jon Up North] Hola Filipe!

[abel matutes] Is Felipe here?

[Brenda,Manager] Yes!

[Bren, management] Hola Felipe!

[Brenda,Manager] Yes.....I need to copy this.....please slow down.....lol

[mark assistant mgr.]

[Scouter] Hola Mr. Felipe

[filnuovum] Hi folks

[abel matutes] Hola felipe!!...com va tot?

[filnuovum] Chachi piruli!!! hehehe

[abel matutes] hahaha...yes he's here!!

[paulamontoto] you can speak in catalan

[Bren, management] Wow, a pillow menu. Just another reason the Palladium is the place for us. They listen, they deliver.

[Jon Up North] Brenda: May I suggest? If you hit "alt" then "print screen" it will make an image capture of your screen. You can paste this into Paint.exe and save it as a .jpg which you can then transcribe at a later date.

[mark assistant mgr.] yep

[Scouter] Oh Oh - coded messages ........... thats like us trying to speak Spanish to each other !!!

[Rachel - Asst Manager]

[abel matutes] Iīm trying to go as fast as I can in English! Itīs quite difficult

[Rachel - Asst Manager] You are doing very well

[DAN - Assistant Manager] you doing great!

[Debbie, Asst.] You are doing wonderful!

[abel matutes] thank you!

[Scouter] A lot faster than if we were trying in Spanish!!! You do WONDERBAR

[mark assistant mgr.] Abel.........you speak better Ingles than most people here in Houston

[Bren, management] Senor Matutes you are doing very well! Thanks

[Jon Up North] If you're building a golf course, perhaps you could teach me a few choice words in Spanish

[abel matutes] haha thanks, Mark!

[abel matutes] thank you!

[Scouter] A lot faster than if we were trying in Spanish!!! You do WONDERBAR

[mark assistant mgr.] Abel.........you speak better Ingles than most people here in Houston

[Bren, management] Senor Matutes you are doing very well! Thanks

[Jon Up North] If you're building a golf course, perhaps you could teach me a few choice words in Spanish

[abel matutes] haha thanks, Mark!

[Debbie, Asst.] Jon...like "oh shucks"

[Rachel - Asst Manager] I golf for the nice walk

[abel matutes] Iīm absolutely horrible at golf

[Jon Up North] Mark: You're in Houston?

[mark assistant mgr.] yes

[Scouter] We are not sure where Mark is as of yet

[mark assistant mgr.] thank you so much

[Brenda,Manager] Felipe.......did you know that Mr. Matutes and I celebrate our birthdays a few days apart?

[Jon Up North] Mark: I'll be there from December to for meetings. We should go for a beer. Email me jon.tupper@hotmail.com

[abel matutes] Iīve never had a hole in one so I couldnīt even tell you how to say it in Spanish

[mark assistant mgr.] Jon........will do

[Bren, management] Not going to do golf, not even in the Mayan!

[filnuovum] No, I didn't.

[Scouter] Spanish ...... English ........ the same thing ......... WAHOOOOOOOO

[Debbie, Asst.] The only sand I want to be trapped in is the Kantenah beach

[mark assistant mgr.] I always thought the whole point of golf was to make people mad

[Brenda,Manager] Mr. Matutes may attend our annual get together.

[Jon Up North] Debbie: High-five!!

[Bren, management] Debbie

[abel matutes] Felipe, I'll see you in 1 week...donīt forget!

[abel matutes] I agree with you, Mark.

[filnuovum] I am afraid I cannot hide away, hehehee

[DAN - Assistant Manager] Felipe, Judy wants to know if there are any plans for Palladium Christmas ornaments we can buy all year long?

[Bren, management] Felipe, I'll you Feb 1, don't forget!

[Debbie, Asst.]

[Jon Up North] abel matutes: Could you give us one peice of inside information that nobody else knows about?

[Rachel - Asst Manager] Dan - great idea!!!

[mark assistant mgr.] now, my Dad, he was a great golfer...didn;t rub off at all

[Maddison] Felipe, I look forward to meeting you in March.

[abel matutes] Judy, thatīs more of a question for Felipe.

[filnuovum] Well. We will have time for a few Margaritas.

[Brenda,Manager] Paula Montoto......that you for helping me today with some questions.....I really appreciate it.

[paulamontoto] you are welcome, Brenda

[abel matutes] In the short term we are going expand much more quickly than most people know about.

[Jon Up North] Mark: Sadly, olf is not genetic.

[Jon Up North] olf = golf.

[abel matutes] Well done, Bren.

[filnuovum] Meeting new people is the best part of this job.

[Rachel - Asst Manager] We look forward to meeting more wonderful Management and Staff at the end of January too.

[filnuovum] It is always a pleasure.

[Debbie, Asst.] He whizzes by on his scooter!

[Brenda,Manager] You mean Felipe's Harley…..lol.

[Brenda,Manager] Mr. Matutes...Did you know that my assistant Rachel is going to perform at the GP?

[abel matutes] Another secret thing, Jon- I have a scar from one of those scooters.

[DAN - Assistant Manager]

[Jon Up North]

[Rachel - Asst Manager] That is going to be such an honor. I may need some volunteers - Paula??

[abel matutes] I didnīt know that, Brenda. When and where?

[Jon Up North] I love the paths and trails at the GP. In spite of the best efforts of some outstanding Chefs, I actually lost weight on my trip

[Brenda,Manager] Rachel..explain.

[mark assistant mgr.]

[Jon Up North] And I'm in pretty good shape to start with

[Bren, management] I am hoping to see her as we will be there the end of her vacation

[joejoe] Mr.Matutes scar from scooter because of mucho tequilas, signor?

[abel matutes] Jon, I wish I could say the same for me and Felipe. haha!

[Rachel - Asst Manager] We are going to the GP from Jan - Feb 3 and will be setting up a date with Ricardo & Felipe soon.

[Jon Up North] abel metutes: So, as the CEO of a large resort company, what does Mr. Abel Metutes do for his vacations?

[Scouter] Rachel ....... you need to contact Quarzo to be your opening act

[Scouter] Rachel ....... you need to contact Quarzo to be your opening act

[Rachel - Asst Manager] I am a Bellydancer, as well as I teach Junior High Girls bellydance and I was given this great honor to perform at the Palladium.

[mark assistant mgr.] we will of course need a video of "this"

[abel matutes] Joejoe - it happened in the Grand Palladium resort in Punta Cana. Possibly from too many rums.

[Rachel - Asst Manager] Scouter - great idea!!

[abel matutes] Congratulations, Rachel. The honor is ours to have you perform!į

[Rachel - Asst Manager] Gracias!

[abel matutes] Jon, I come to places like Lancaster County to try to diconnect!

[mark assistant mgr.]

[Bren, management]

[abel matutes] but unfortunately I donīt take vacations too often

[Brenda,Manager] Very close to my home.

[Rachel - Asst Manager] I am also bringing some Egyptian Hip Scarves for the ladies of the GP Entertainment Team as a gift.

[abel matutes] Thatīs nice of you, Rachel. Thank you.

[mark assistant mgr.] I wont ask what those are

[joejoe] Well, Mr.Matutes, that is then acceptable explanation. Sun in your eyes, Chica Dominicana behind, seat too small....I got it.

[Scouter] Do you have one for Mark, Rachel? I'd pay money to see that.

[Jon Up North] abel matutes: If you don't mind the cold, I'd happily invite you to Fort McMurray, Alberta, Canada. Cold, but the Moose and Deer hunting is second to none.

[mark assistant mgr.] ..........

[Rachel - Asst Manager] Mark, we may just have to come down in April, then.

[Brenda,Manager] Mr. Matutes...when will Fiesta's website be up and running?

[Jon Up North] joejoe

[mark assistant mgr.] right, sure

[abel matutes] Thatīs nice of you, Rachel. Thank you.

[mark assistant mgr.] I wont ask what those are

[joejoe] Well, Mr.Matutes, that is then acceptable explanation. Sun in your eyes, Chica Dominicana behind, seat too small....I got it.

[Scouter] Do you have one for Mark, Rachel? I'd pay money to see that.

[Jon Up North] abel matutes: If you don't mind the cold, I'd happily invite you to Fort McMurray, Alberta, Canada. Cold, but the Moose and Deer hunting is second to none.

[mark assistant mgr.] ..........

[Rachel - Asst Manager] Mark, we may just have to come down in April, then.

[Brenda,Manager] Mr. Matutes...when will Fiesta's website be up and running?

[Jon Up North] joejoe

[mark assistant mgr.] right, sure

[abel matutes] Jon, I love the cold weather. I was raised in cold places actually.

[mark assistant mgr.] hey I do good not to fall out of a canoe when there.don't expect more

[abel matutes] In about one month, Brenda.

[Brenda,Manager] Wonderful!

[abel matutes] The new website is going to be a big improvement and weīre open to suggestions from all of you

[Rachel - Asst Manager] Brenda - I think I have chosen the perfect song to do a special choreography to - Tequila

[Jon Up North] abel matutes: If the website is designed with the same care as your resorts, there is little we could suggest to make it better!

[Bren, management] agreed Jon

[mark assistant mgr.] abel...lots of good pictures .... is always a big selling point

[Brenda,Manager] I would love to be there Rachel.

[DAN - Assistant Manager] FELIPE, hi, Connie is there now and said the BBQ is on Thursdays. Will this be the new night for it?

[Jon Up North] abel matutes: How long does it take from the time you decide to open a resort to the time it is ready for guests?

[abel matutes] Jon, let me tell you that I know more about designing resorts than I do about designing websites but I hope itīs going to be of a similar quality as our resorts

[Rachel - Asst Manager] We'll get together sooner or later Brenda

[abel matutes] Jon, it depends on the bureaucracy of the region the resort is located in

[Jon Up North] abel matutes: So governments can get in the way a lot?

[abel matutes] In the Dominican Republic it might be - months to open, in Jamaica itīs around 3 years and in Brazil it may be longer

[Rachel - Asst Manager] I imagine lots of paperwork regarding the environmental aspect.

[abel matutes] Jon, yes a lot.

[abel matutes] In the Dominican Republic it might be - months to open, in Jamaica itīs around 3 years and in Brazil it may be longer

[Rachel - Asst Manager] I imagine lots of paperwork regarding the environmental aspect.

[abel matutes] Jon, yes a lot.

[abel matutes] Rachel, youīre absolutely right.

[filnuovum] No Dan. We have changed just a few times because we have some groups with special dinners. So we are trying to avoid to have two celebrations at the same time if we can organize it in a different way.

[Jon Up North] abel matutes: If that is the case, then there is little difference between my business and yours

[Debbie, Asst.] It must be challenging to build a golf course in the jungle....enviromentally speaking

[abel matutes] May I ask what you do, Jon?

[Paula Montoto] Dan, regarding the BBQ is on thurdays just for this weeks, because we have anothers events on friday

[DAN - Assistant Manager] ok thanks Felipe

[DAN - Assistant Manager] thanks Paula

[abel matutes] Debbie, we try to affect the flor and fauna as little as possible with all of our construction

[mark assistant mgr.] Is Belize being looked at, at all, for resort develoent?

[abel matutes] Debbie, we try to affect the flor and fauna as little as possible with all of our construction

[mark assistant mgr.] Is Belize being looked at, at all, for resort develoent?

[Jon Up North] abel matutes: I am the district manage in Fort McMurray for Waste Mangement Incorperated, a Fortune 2 company which handles garbage (WMI on the New York Stock Exchanges).

[Jon Up North] abel matutes: And the best part of the company I work for is that they pay for my vacations

[abel matutes] Mark, itīs not currently being looked at because there arenīt as many flights to the region as we would like among other things - even if it does have beautiful beaches

[joejoe] Jon, they pay you to get "wasted" at GP........great deal, eh?

[Bren, management] We are in Water/Wastewater consulting and are planning on touring the GP's water and wastewater plants!

[mark assistant mgr.] thanks.......

[abel matutes] Jon, thatīs impressive! Donīt forget to tell your company to book you a suite in the Royal Suites! haha

[abel matutes] Jon, thatīs impressive! Donīt forget to tell your company to book you a suite in the Royal Suites! haha

[Bren, management] Self employed, so wonder if I can take our vacation in Mexico as write off!

[abel matutes] Brenda, I hope you donīt mind if I ask for some last questions?

[Jon Up North] abel matutes: I may well do that this next time around. weeks to go.

[Brenda,Manager] Thank you Abel, we need to wrap it up…any more?

[mark assistant mgr.] Bren

[abel matutes] Jon, I hope so.

[Scouter] You go right ahead Abel ......... and thank you. Pleasure to meet you all here but it's time to go back to the real world,

[Jon Up North] Enjoy your time in the USA.

[abel matutes] Gracias a vosotros

[joejoe] Thank you Abel and Felipe for giving us this opportunity to chat.

[filnuovum] Good night my friends.

[Rachel - Asst Manager] Good Night Felipe. See you soon.

[Bren, management] thanks Felipe!

[Jon Up North] Night Felipe!

[Scouter] Night Felipe !!!

[DAN - Assistant Manager] good night Felipe GRACIAS

[mark assistant mgr.] Now, that was great!

[Rachel - Asst Manager] What a great and informative chat!

[Debbie, Asst.] Night all! yawn...

[Jon Up North] How often does one get to talk to the CEO of a company who's product we use? Amazing