[Olga Ramos] cheers
[cindra] thanks.
[Brenda, Manager] Welcome Olga!
[Legyver] oh if I disappear randomly it's my ISP it keeps dropping me lately
[wooolffy] Hello Olga, Arriving on Jan 15, Colonial, booked a Jr.. Suite. We asked for 3rd floor ocean view with King-size bed. Will we be able to get a jerk suite/ocean view, 3rd floor in Colonial? Brian Wolfer/Florence Quibell. Thanks for the help, see you soon!
[Olga Ramos] Hello Biran / Florence
[wooolffy] hello
[Olga Ramos] Well, I can add your request right now but as we are fully booked I cannot guarantee you
[wooolffy] thank you for the info
[bigalbe] What information do we need to make a room request. Our trip was booked by someone else, booked white sand jr. suites would like the same as woolffy.
[Connie] Hi Olga, glad to have you on chat!
[wooolffy] yes will you add my name for a room request
[Olga Ramos] Wooolffy
[Olga Ramos] it would be a pleasure to add your request
[cindra] Hi Olga. Thanks for this forum. I understand that there are no guarantees. We will be arriving 2/16 with a group of 6 couples and would really like to all be in the same building, hopefully one like 58 or 59. We all are booked into suites.
[Olga Ramos] please give me your booking number
[Solmates2( DAN)] Hi Connie, Hola Olga
[gbraun] OLga, Gary Braun arriving on the 16th, White Sands, is there anyway to communicate whether or not a request can be honored before arrival.
[Olga Ramos] Hi Gary
[Olga Ramos] at the moment we are fully booked so I cannot guarantee any requests
[BarbEarlSmith] Hi Olga. We are booked thru Apple with a standard room and would like to upgrade to jr.. suite in hopes of getting a bump to a Mayan suite. Could we upgrade directly with you or must we speak with Apple? We are traveling with 15 couples.
[bigalbe] Sorry hola Olga.
[cindra] I understand. When would be the best time to submit a request? Is a week before arrival appropriate, or too late?
[gbraun] I understand, I was thinking more of a yes you can honor or no, not possible response.
[Olga Ramos] Hello Cindra
[cindra] Hi, Olga
[suzieqzy] Hi Olga! It's Suzie from MT!
[Connie] Hi Bren
[cindra] We are via Apple. So will plan to make that request then.
[Olga Ramos] Hi Suzie, how are you doing?
[brenjs1] Hello. Hello Olga, what a pleasure!
[suzieqzy] GREAT! I'll be even GREATER when I get to where you are here!
[sas] Hello everyone!!
[BarbEarlSmith] Thank you Olga!
[Olga Ramos] The pleasure is mine
[brenjs1] Hello. Hello Olga, what a pleasure!
[Olga Ramos] OK, I have now some requests from you
[Olga Ramos] please send me an e-mail!!
[wooolffy] yippee!
[Legyver] olga how does it feel to be the most popular person here ..lol
[Olga Ramos] jajajaja
[BarbEarlSmith] Olga, Can you upgrade more then one level if there is availability?
[cindra] Are you asking for an email with our room requests???
[Olga Ramos] well, it's nice!!
[Olga Ramos] To answer Cindra's question
[Olga Ramos] yes, I'm asking for an e-mail with your specific requests
[Sun -N - Fun] Hi Olga. We are off tomorrow for you wonderful resort. We can't wait. Thanks for all your help.
[cindra] ok. Will do.
[mybunnyisfunny] We're travelling with an infant (16 months old). Do we need to send an email a week in advance to make sure we get a crib in the room for her?
[brenjs1] Olga, you have a hard job trying to please everyone. I for one appreciate it!
[Olga Ramos] BarbEarlSmith: Yes, when there is availability it is possible to up grade more than one level
[cindra] Me, too!!
[BarbEarlSmith] Thank you so much Olga!! See you on the 27th
[cindra] the appreciate you help, that is...lol
[Olga Ramos] hi mybunnyisfunny
[Olga Ramos] you can request a crib since the moment to confirm your reservation with your agency
[Olga Ramos] or you can also send us an e-mail, we do not have many problems with the cribs
[mybunnyisfunny] okay, it's probably already taken care of. Thanks.
[Connie] More questions?
[sukie63] we are returning guests, and will be happy with our royal JS, if we do not ask for an upgrade would we get one if there was availability because we are returning guests or do we need to ask for one?
[gbraun] Olga, when you're at capacity, like next week, is that good or bad for the guests?
[Olga Ramos] Hi Sukie63
[sukie63] Hi Olga
[1PAINTER] when requesting a room, should I include my confirmation Number?
[Olga Ramos] you can request the up grade if you want
[sas] Hi Olga, I am so looking forward to our family vaction. I can't tell you how excited we all are. My question is we booked a jr.. suite at the Colonial-are we guaranteed that section? We did pay a bit more for it-the kids were more than the W/S because we
[sas] absolutely!
[Brenda, Manager] Please give Olga time to answer.
[Olga Ramos] OK, I got lost..
[1PAINTER] when requesting a room, should I include my confirmation Number?
[sukie63] thanks! so I will just ask for the building/floor/bed type I would like
[Connie] take your time Olga
[Olga Ramos] mmm...I was about to answer gbraun question
[Connie] hold questions till Olga ask for next question
[Olga Ramos] gbraun: honestly, when we are fully booked we have a lot of problems
[morrispa] When Olga catches up I have a comment and a question if I may.
[Olga Ramos] but we have a good team and they all work hard to solve all the problems and of course to please our guests
[zeno] My question for Olga: We are arriving on Sunday and I made some requests - not for a specific room but rather for a room with certain features like 2 beds and a closed bathroom. Would it have been better to request a specific room?
[slyons29] hi -- I also have a question when olga catches up
[Connie] I believe 1painter is the next question to be answered
[Olga Ramos] Sas; to answer your question, we always try to locate guests in the Hotels they have booked but sometimes we are fully booked we have to make some adjustments, please give me your booking number and I'll request specifically Colonial side for you
[Solmates2( DAN)] why don't we start at the top and work down ?
[Brenda, Manager] Dan, good suggestion.
[zeno] oops I think I jumped in prematurely
[Connie] good plan
[sas] Thank you!!! My kids have already mapped out their walks around the Colonial side!!!
[Connie] 1painter, your question?
[Legyver] Connie ...it's a thankless job but thanks for keeping order ..
[1PAINTER] when requesting a room, should I include my confirmation Number?
[1PAINTER] when requesting a room, should I include my confirmation Number?
[Olga Ramos] 1Painter; yes please, the confirmation number or booking number is very useful for us
[Solmates2( DAN)] beach lover question ?
[beachlover85] not at this time just reading all other right now
[Olga Ramos] I believe morrispa was the next
[Connie] bigalbe?
[morrispa] Before our last trip I emailed requesting our room preferences. We did not get what I requested, we got a better room and wanted to say thank you and tell everyone the staff knows better than we do
[Olga Ramos] thank you morrispa
[bigalbe] how booked up are you on the week of the 27th. Would it be possible to request room in WS with a view
[Olga Ramos] the best part of this job is that!
[morrispa] My question is we were told at Royal check in that they had no record we were returning guests. Now that there is talk of started a past guest program how do I make sure we are credited for all our trips?
[Solmates2( DAN)] Brenjs question?
[sas] Olga you don't' have to answer this now but is their an e-mail I can send the booking #to you? The e-mail on the GP sight under accommodations always shows error. Can you give me your e-mail address and I will send it to you from my e-mail? Thanks!!!!
[brenjs1, management] Connie same here, I'm not good at this! I'm trying!
[Solmates2( DAN)] cindra question for Olga?
[cindra] I did get a response earlier...but one more, please. We are traveling with a group of 6 couples. You suggested that we make our request 1 week prior to arrival. Can I make one request to include all 6 couples, or does each couple need to send a separate email?
[Olga Ramos] Cindra, with one e-mail including the requests of all 6 couples is enough, please make sure to give me all their names if you do not have their booking numbers
[cindra] Thanks, I will.
[Solmates2( DAN)] qbraun , question for OLGA?
[sas] Thank you soooo much! I am starting to plan what I am going to have to do after our trip when depression is going to set in!!! That is how excited we are, we want it to be here but we know once it is over paradise is far away!!!! Thanks for your time!
[Olga Ramos] no problem, anytime sas
[Solmates2( DAN)] HONEYMOON, QUESTION FOR OLGA?
[mybunnyisfunny] For the m\Managers - I hope you're not copying all this by hand. You can hit the "print screen" button on your keyboard periodically and it will take a screen shot, then you can paste it in Word.
[Connie] noooooooooooo.........not by hand
[Brenda, Manager] Thanks mybunnyisfunny, I'm ok! ctrl c(copy) and ctrl v (paste). Thank you.
[Olga Ramos] jajaja, hard work eh?
[mybunnyisfunny] Phew!
[Solmates2( DAN)] Leqyver, question for Olga?
[Olga Ramos] Morrispa, I hope so and it would be a pleasure
[Brenda, Manager] Olga, several of our members here tonight are returning guests.
[Connie] I had the privilege of meeting olga in November/December, what a sweetheart
[Olga Ramos] but I'm not sure now if I will be off on vacations
[1PAINTER] one more question when my turn comes around again please
[1PAINTER] one more question when my turn comes around again please
[Connie] legyver, question?
[precious2] Hola
[Olga Ramos] Brenda, I'm very glad to know that many of you are repeat guests!
[Connie] 7th trip coming up!
[Olga Ramos] hola precious2
[Solmates2( DAN)] Loony got a question?
[Brenda, Manager] I will see you again in April our 6th coming up!
[brenjs1, management] 4th trip coming up!
[Olga Ramos] WOW!
[Loony] No, just thought I'd read and learn
[morrispa] It will be our 3rd
[precious2] Hola Olga, my 3yr old is a repeat guest too,
[Connie] mamsx2, question?
[Olga Ramos] jajaja, nice
[mamsx2] no questions...just reading all the great information for when we arrive next week!! Thank you Olga and PA site for TONS of info!!
[Solmates2( DAN)] If you have a question please have it ready or just say no so we can move along ok
[1PAINTER] We will be arriving Jan 19. would tomorrow be too soon to request a floor?
[Brenda, Manager] slower please, I need to copy this.
[Olga Ramos] 1Painter; no, it's OK, please send me your request
[1PAINTER] ok thank you
[Solmates2( DAN)] morrispa?
[morrispa] no thanks
[Connie] mybunny?
[Solmates2( DAN)] my bunny?
[mybunnyisfunny] We're travelling with 3 other couples, so there will be 8 of us in total. If we request it, is it likely that we'd get rooms near each other? We're staying in White Sands. 2 are booked in suites, the other 2 in jr. suites.
[Olga Ramos] mybunny; well, at the White Sands & Riviera all our buildings have 30 Junior Suites and 6 Suites so if you send me your requests maybe we will be able to accommodate you in the same building
[Connie] precious?
[precious2] Yes
[Connie] any questions?
[mybunnyisfunny] excellent. thanks. Although I'm travelling with my in-laws so maybe I should rethink that and NOT be in the same building as them.
[Connie] we are going down the list
[Connie] mybunny
[Olga Ramos] well, as you wish
[precious2] If we are travelling with 2 kids, (8 months & 4 yr.) what type of room do you suggest.
[mybunnyisfunny] I'm just kidding...my in-laws are great (and for all I know they could be lurking in the chat room).
[Brenda, Manager] I have a request?
[Olga Ramos] precious2; I suggest you a Junior Suite
[precious2] Thanks
[Connie] Hmmmmm....are you holding out on us with some news?
[Solmates2( DAN)] sas you have a question for Olga?
[precious2] No, a friend is looking into it....can't stop yapping about the GPLOL
[sas] I do..can I ask another one or I can wait
[Solmates2( DAN)] go ahead
[Brenda, Manager] slower, please give me 30 seconds to capture this screen.
[bigalbe] I was wondering how fast this was going to go. maybe to fast for me, the challenged speller.
[sas] On my Apple paper it says family jr.. suite. Is that the same as a Jr.. suite?
[sas] sorry
[Olga Ramos] Sas; yes, a family junior suite is the same as a junior suite
[sas] So there will be room for our 3 kids- I might sleep on the balcony anyways!!
[Connie] Slyons29, question?
[slyons29] I have 3 jr. suites booked for 2/29-3/3 (my 40th) for 8 ladies on colonial side (returning for 2nd trip!), wondering 2 things, is it possible to put 8 grown women in two jr. suites comfortably, and if NOT, can we be sure all three on the same floor?
[slyons29] hi by the way!
[Olga Ramos] sas; jaja, no I think you all will fit well in the room
[sas] So there will be room for our 3 kids- I might sleep on the balcony anyways!!
[Solmates2( DAN)] Olga do you need a rest?
[Olga Ramos] no solmates2, I'm OK
[sukie63] I would like to ask about the most private balconies in building 69 which rooms preferably on 3rd or 2nd floor to request?
[Olga Ramos] answering slyons29 question
[slyons29] my question wasn't answered?
[Olga Ramos] No, I answered sas question, sorry for the misunderstanding
[slyons29] oh sorry!
[precious] Had too login again.....something bizarre happened
[Olga Ramos] slyons29, our Junior Suites have a capacity for maximum 3 adults so I would not advice you to book 4 grown ladies in one junior suite unless they agree
[slyons29] that's what I thought which is why I booked 3
[Olga Ramos] slyons29, our Junior Suites have a capacity for maximum 3 adults so I would not advice you to book 4 grown ladies in one junior suite unless they agree
[slyons29] are there any adjoining suites we could request -- clearly no guarantee
[Solmates2( DAN)] sun n fun do you have a question?
[Olga Ramos] slyons29
[Olga Ramos] on Colonial side same room category may be located in same buildings so of course we can request 3 adjoining junior suites for you
[Sun -N - Fun] Will we see you tomorrow. We get there around 1 . Already requested our room in the Royal Yucatan Suites. Thanks Olga for all you do
[Olga Ramos] My pleasure Sun-N-Fun
[Solmates2( DAN)] tootie julie do you have a reservation or room question for Olga?
[slyons29] thank you -- see you all in February!
[tootie julie] do the Royal Yucatan Suites in the white sands ever get over-booked?( staying during February 13-27) and if so, then what happens?
[Olga Ramos] hi tootie, the Royal Yucatan Suites are part of the Palladium Riviera and yes, they get overbooked mostly in this season
[Olga Ramos] we try not too but sometimes downgrades are necessary at least for one or 2 days
[Connie] Okay Zeno?
[zeno] My ?: We are arriving on the 13th and I put in a request but for a room with certain features ( two beds and a closed bathroom) rather than a specific room. Should I have requested a specific room? Will it be hard to get those features?
[tootie julie] thank you olga
[sukie63] if you get downgraded are you refunded any money
[Connie] and then I think all that is left is joeymac after zeno/s question.
[Olga Ramos] Hi zeno, it all depends which Hotel you have booked
[zeno] White sands
[Brenda, Manager] Do we have any last minute questions for Olga?
[Connie] Unfortunately we have to wrap up the chat soon.
[beachlover85] Received our info yesterday from Travel agent was looking at all, but it did say what section we were in. All it said was Colonial/keth.. We would like to be in Colonial section, do I just email and ask for that section I can not wait until my trip
[Olga Ramos] OK, at the white sand we have rooms with closed or open bathrooms so your request is OK
[Olga Ramos] just as you sent it
[zeno] Great thank you olga!
[sukie63] if you are downgraded from the royal are you refunded
[Olga Ramos] beachlover, yes please, e-mail us your requests
[brenjs1, management] Lets wait for Olga to catch up!
[beachlover85] thank you.. and thanks for your time
[joeymac] hola Olga. Gracias for taking the time to chat with us. Other than #6931, which other royal rooms have private balconies?
[Olga Ramos] sukie63, it all depends on the agreement we made with the tour company or the guests
[cindra] Thanks for your time. This has been great....you guys are soooo organized!
[Solmates2( DAN)] 1 PAINTER , ANOTHER ?
[brenjs1, management] Connie, Dan, and Brenda are organized. Me lost!
[Dagwood 427] Hola All
[1PAINTER] which Royal Yucatan Suites building is the best 69 or 71?
[cindra] they probably need someone to take care of!!
[Olga Ramos] hello dagwood
[Dagwood 427] Hola Olga
[Olga Ramos] 1painter, I personally like 69 better
[Connie] okay are we ready to wind this up??
[Connie] Questions dagwood
[Brenda, Manager] Any questions for Olga ?
[Connie] Olga has had a long day I am sure
[Sun -N - Fun] Thanks Olga. Hasta Manana:}
[1PAINTER] Thank you so much Olga. We will see you next Sat!!!!!! Can't wait!!! ADIOS!