Send Your Request 7 Days Prior to your Arrival
"REQUESTS ARE NOT A GUARANTEE"
Allow at least 72 hours for a reply to your email. The staff will try their best to honor your request depending on availability
Rooms are assigned 1 day prior to your arrival. Upon check in you will be given your room information.
Include your tour operator, booking number, first and last names on the reservation, arrival and departure dates.
Please do not use 3rd party email accounts (hotmail, Yahoo, etc.) use your regular ISP email account
Late checkouts are subject to the availability of the resort upon the guest's arrival and during their stay until check out. During high occupancy times there is no guarantee or confirmation of a late check out since we need the rooms as soon as possible in order to prepare them for arriving guests. Even if we received the request in advance, we do not confirm it until one day before the departure and it is always subject to the resort availability. During high occupancy times it is very probable that will not be able to confirm a late checkout. If available the following charges apply, until 4pm - $40 USD, until 6pm - $60 USD, after 6pm a full nights charge at rack rates will apply.
FAQ:
Will I be considered a returnee having been to one of your sister resorts other than the Palladium Vallarta?
ANSWER:
Yes! Any upgrade will be subject to availability. We must get the confirmation numbers of the other resorts so we can find out with our sister hotel if you are in the system. Email your request to the adress above and include hotel name, name on prior reservation and we will contact them.
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