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Chic reservation charge

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cactusrose
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Re: Chic reservation charge

Post by cactusrose » Tue Dec 03, 2019 6:10 pm

Latest announcement from management (I still don't recall seeing any previous date mentioning having to book by Dec. 1st!!!!...….


December 3, 2019, 14:20 h

Dear guests,

Looking ahead to the beginning of 2020 and with the promise of continuing to offer a unique and unforgettable experience at Chic Cabaret & Restaurant - our show-dinner restaurant with a 3 hour show and more than 25 artists on stage – we would like to inform you that as of December 1, 2019 it will be necessary to make a reservation in order to attend the show, with a cost per person of $20 USD. With this reservation you are guaranteed a place, and we will ensure optimal development of both the show and the dinner:

•Applies for room reservations made from December 1, 2019, for guests traveling from January 1, 2020 onwards.
•All room reservations made before December 1, 2019 will not have to pay the reservation fee for Chic Cabaret & Restaurant.
•This fee will be charged to the room at the time of booking a Chic Cabaret & Restaurant reservation, and will be paid at check-out before leaving the hotel. Guests are not required to pay this fee when attending the show.
•For guests of Grand Palladium Hotels & Resorts, Chic Cabaret & Restaurant is available at a cost of $100 USD plus the $20 USD reservation fee per person.
•For guests of Family Selection in Costa Mujeres, Chic Cabaret & Restaurant is available at a cost of $80 USD plus the $20 USD reservation fee per person.
Chic Cabaret & Restaurant remains as an included experience for our TRS Hotels customers; with this reservation fee we hope to continue to enhance the experience of our guests.
We thank you in advance for your support and we remain at your service in case of any doubts.
Sincerely,
Palladium Hotel Group



I guess "ALL" guests includes TRS and TC members.

MindyH8
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Re: Chic reservation charge

Post by MindyH8 » Tue Dec 03, 2019 10:23 pm

Sorry Dec 19 was typo, meant Dec 1, 2019

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Re: Chic reservation charge

Post by Brenda » Wed Dec 04, 2019 8:16 am

Chic Cabaret announcement is located on the PA blog. :62:

https://www.palladiumaddict.net/blog/chic-cabare

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captainjkirk
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Re: Chic reservation charge

Post by captainjkirk » Wed Dec 04, 2019 11:07 am

It sounds like the $20 charge, deposit, or reservation fee is an attempt to control "no shows", empty seats at Chic could have been paid seats, I would imagine that the majority of their no shows were peeps that had Chic included at no charge.

Shame they didn't do a better job of rolling this change out.
:31:
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Re: Chic reservation charge

Post by kino29 » Wed Dec 04, 2019 12:54 pm

I agree the fee is to prevent no shows and all the wasted food that is prepared. I wish it included seat reservation choice as well. The fee is going to ensure the venue is not usually sold out however except during high season so the guests should get better seats to begin with. I almost feel like it was my fault for complaining about the bad seats we have gotten previously when we attended the chic show and then this. :21:

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cactusrose
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Re: Chic reservation charge

Post by cactusrose » Wed Dec 04, 2019 1:06 pm

kino29 wrote:
Wed Dec 04, 2019 12:54 pm
I agree the fee is to prevent no shows and all the wasted food that is prepared.
If that's the reason then why are the people that DID show up charged the $20.00 fee?

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Re: Chic reservation charge

Post by kino29 » Wed Dec 04, 2019 1:28 pm

cactusrose wrote:
Wed Dec 04, 2019 1:06 pm
kino29 wrote:
Wed Dec 04, 2019 12:54 pm
I agree the fee is to prevent no shows and all the wasted food that is prepared.
If that's the reason then why are the people that DID show up charged the $20.00 fee?
Ok on second thought you are right. That money... $360 pesos per person easily pays all the dancers and singers and most of the food bill. So I guess it ensures that Chic doesn't lose money for them and they can continue to offer the show at the resort. Makes good business sense. I am all for them continuing to offer us quality service and entertainment even if it costs a little extra. The TRS is already the lowest price Premium resort in the entire Riviera Maya so something had to give.

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captainjkirk
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Re: Chic reservation charge

Post by captainjkirk » Wed Dec 04, 2019 2:07 pm

Ok on second thought you are right. That money... $360 pesos per person easily pays all the dancers and singers and most of the food bill. So I guess it ensures that Chic doesn't lose money for them and they can continue to offer the show at the resort. Makes good business sense. I am all for them continuing to offer us quality service and entertainment even if it costs a little extra. The TRS is already the lowest price Premium resort in the entire Riviera Maya so something had to give.
Agreed!
:31:
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(Gringo Dave)
2012 FEB GP Kantenah
2013 FEB GP Jamaica, JUL GP RS Punta Mita, SEP GP RS Turquesa
2014 MAY GP RS Yucatan, NOV GP RS Punta Mita
2015 MAY GP RS Yucatan
2016 APR GP Kantenah, SEP GP RS Turquesa
2017 NOV TRS Turquesa
2018 MAY GP Colonial
2019 MAY GP Colonial, MAY GP Costa Mujeres
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cactusrose
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Re: Chic reservation charge

Post by cactusrose » Wed Dec 04, 2019 8:48 pm

Well according to the notice over on FB, it looks like the CHIC ticket cost has been reduced from $100.00 pp to $80.00 pp plus the $20.00 fee (check out the copy I posted yesterday at the top of this page!). :1: This will be the 3rd revision I have seen of this new policy since it originally appeared. They're changing it as it goes! LOL! I hope this is correct! The CM Family Section CHIC ticket price was always listed as $80.00 pp. All guest ticket pricing should be the same (with the exception of TRS). Actually I'd love to see the price for resort guests be less because with the fee added to the $80.00 it's back to $100.00!!).Image


•Applies for room reservations made from December 1, 2019, for guests traveling from January 1, 2020 onwards.
•All room reservations made before December 1, 2019 will not have to pay the reservation fee for Chic Cabaret & Restaurant.
•This fee will be charged to the room at the time of booking a Chic Cabaret & Restaurant reservation, and will be paid at check-out before leaving the hotel. Guests are not required to pay this fee when attending the show.
•For guests of Grand Palladium Hotels & Resorts, Chic Cabaret & Restaurant is available at a cost of $80 USD plus the $20 USD reservation fee per person.
•For guests of Family Selection in Costa Mujeres, Chic Cabaret & Restaurant is available at a cost of $80 USD plus the $20 USD reservation fee per person.
Chic Cabaret & Restaurant remains as an included experience for our TRS Hotels customers; with this reservation fee we hope to continue to enhance the experience of our guests.

"We thank you in advance for your support and we remain at your service in case of any doubts."


:53: In case this was a mistake about reducing the cost of tickets you better not change it back! :17: :61:

MindyH8
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Re: Chic reservation charge

Post by MindyH8 » Thu Dec 05, 2019 11:55 pm

So basically they just want to charge a reservation fee to TRS guests to make sure they are not no shows and costs to other guests of the Palladium remains the same? $80 plus a $20 reservation fee brings it to $100 same as it was before for non TRS.
Last edited by MindyH8 on Fri Dec 06, 2019 5:05 pm, edited 1 time in total.

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cactusrose
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Re: Chic reservation charge

Post by cactusrose » Fri Dec 06, 2019 2:14 am

They are charging a $20 reservation fee to all guests of the Palladium resorts that book tickets to CHIC.

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Re: Chic reservation charge

Post by nunnenkamp » Fri Dec 06, 2019 11:46 am

https://www.palladiumhotelgroup.com/mic ... tan-hotel/
HOW TO BUY

An experience so exclusive, simply attending it is a privilege. Therefore, to guarantee the quality of a show with the prestige of Chic Cabaret & Restaurant, from January 1st. 2020 a reservation fee of $20 per person will be required.

TRS Yucatan Hotel clients have preferential booking in Chic Cabaret & Restaurant and should contact the Guest Service department of the hotel.
UNTIL DECEMBER 31ST, 2019 Price: N/A.
FROM JANUARY 1ST, 2020 Price: 20 USD reservation fee per person.

Grand Palladium Resort & Spa clients
Grand Palladium Kantenah Resort & Spa, Grand Palladium Colonial Resort & Spa and Grand Palladium White Sand Resort & Spa, should contact the Guest Service department of their hotel.
UNTIL DECEMBER 31ST, 2019 Price: 100 USD per person.
FROM JANUARY 1ST, 2020 Price: 100 USD + 20 USD reservation fee per person.

Clients from outside the resorts
External clients that are not guests of the resorts are more than welcome at Chic Cabaret & Restaurant. To reserve, please contact our Call Center at +1 800 990 1234 or reserve through our social media networks. You may make your reservations through Facebook or Instagram.
UNTIL DECEMBER 31ST, 2019 Price: 100 USD per person.
FROM JANUARY 1ST, 2020 Price: 100 USD + 20 USD reservation fee per person.

*Adults-only dinner. Limited capacity. Includes welcome drink, dinner-show, and night club with unlimited Premium drinks.

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cactusrose
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Re: Chic reservation charge

Post by cactusrose » Fri Dec 06, 2019 12:49 pm

This is crazy!!! Why aren't the notices all the same??? So is it $80.00 or $100.00? :56:

I contacted the CHIC Cabaret and restaurant group over on Facebook and asked told them that there are different notices online with different ticket pricing (the PHG website states $100.00 ticket price pp (+ fee). Their site states $80.00 pp for a ticket (+ the $20.00 fee). They replied back and said the correct ticket price IS $80.00 and that they would see to it that the PHG website is corrected. All I hope is that the confusion that resulted from this new policy change ends soon! :56: Let's see what transpires!!

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cactusrose
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Re: Chic reservation charge

Post by cactusrose » Sat Dec 07, 2019 9:15 pm

FINAL CHIC CABARET PRICING NOTICE! (hopefully)!

Just got it from the "horse's mouth"! Thank you so much Roxanna Alvarez Olmos!! :2: :1:


"Dear Mrs. June,

The CHIC Cabaret price for Grand Palladium guests is now 100 usd + 20 usd fee. ***For repetitive guests 8th or more times, the price is 80 usd + 20 usd fee***. :9:

I want to reconfirm that by now it is not that everyone will pay the 20 usd reservation fee, because we have room bookings made since 1 year ago or at least before December 1st, 2019. In this case, they will not pay this fee.


Kind regards,

Roxana Alvarez Olmos
Asistente Dirección Alojamiento / Rooms Assistant Manager
Palladium Hotels & Resorts
TRS Yucatan"

nunnenkamp
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Re: Chic reservation charge

Post by nunnenkamp » Tue Dec 10, 2019 2:23 pm

Just my luck. I booked on Dec. 1.

Any idea if Palladium Dollars can be used for this?

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