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Lobster only at Helios?

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Jackie121
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Re: Lobster only at Helios?

Post by Jackie121 »

Kino - you're obviously quite distressed about these particular dishes, but it's something that hasn't even happened yet. I'm not sure how to respond at this point because you've made so many posts about it on various forums and had so many responses. I'm not sure what's left to say. Nobody can promise you that the menu choices will always and forever remain the same. All resorts change their menus from time to time. Yes, you can certainly decide to start going to another resort, but you still won't be guaranteed their menu won't ever change. Personally, I'd wait to see if the particular Pizza dish and the other dish you enjoy and are concerned about is taken off the menu before putting myself through such angst...but that's just me.

We are very different in terms of what's a top priority on vacation. I certainly want good food, but I just can't wrap my mind around getting so upset over a couple of menu choices. Don't get be wrong - I understand your priorities are very different than mine and that's ok and your prerogative. My absolute favourite dessert was Baked Alaska at Portofino. Looked forward to having it every single year. Then they took it off the menu. My second favourite thing to eat was a Lava Cake at Ribs and More. Once we ate it three times over the course of a week....we enjoyed it so much. Then they changed the way they made it and I hated it. I looked forward every year to having these two items. While I was disappointed, I wasn't devastated about it. Because, food isn't my top priority. I go mostly because of the staff. I go because of the weather, the gorgeous views, the rooms, the various choices of places to eat. I've had meals I didn't like, but I go every year knowing I won't like some things. I don't like every meal I have at restaurants at home either. That said, I've always found my share of delicious meals and have never gone to bed hungry. You have a different take on things and I get that. If these particular meals, or lack thereof, are so vital to you that you will switch resorts because of them, then it is what it is. If that happens, I hope you will find a resort that meets your culinary requirements and have their menu written in stone. I've already given you the contact emails for Food and Beverage. You're certainly free to email them yourself to inquire. And that would be your best recourse at this point, because nobody on any forum can assure you or provide the answer you want to know with any degree of certainty. Even Food and Beverage could say "Yes, we're still keeping those dishes on the menu as they are now." and then months down the road they might change it up. I truly hope they will keep serving the couple of meals that make or break your stay at TRS.

As for gold bands making reservations, anyone with a gold band has access to TRS. I'm sure they can easily make a reservation with guest services.
"The world you see is created by what you focus on; it's never too late to adjust your lens."

Iam4nu
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Re: Lobster only at Helios?

Post by Iam4nu »

This is not a issue for me. I would be lucky if I ate 1 lobster. Wife won’t have any. As for the alcohol in the rooms. Why don’t they put small shooters of each brand in the rooms. 4-5 each kind of the persons choosing. Been to many resorts over the years and never opened a bottle. I will put in my request to not put the bottles in my room. Save them money. A lot less waste if the bottle was opened. And I would rather sit out buy the ocean at night with a good drink than dress up for the chic show. :7:
11th time to the Palladium. 1st time to the TRS in May.

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captainjkirk
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Re: Lobster only at Helios?

Post by captainjkirk »

As luck would have it my wife and I don't go for seafood, well unless we are talking about coconut shrimp, so any Lobster restrictions will have no effect on us but I can see that this is a touchy subject for Lobster lovers.
:23:
They are starting to do some cost cutting measures. The TRS is definitely not the most expensive luxury resort in the Riviera Maya so yes I can understand that some things were too good to be true! So I can understand the Liquor bottle reduction and Chic Cabaret fees, since those were extra perks at the TRS.
Chic fees make sense since this is an entertainment business that is also attracting guests from other nearby resorts, the more paid butts in seats the better for Chic overall, they can continue to invest in top notch performers as well as improvements to the show, and really, unless the show changes drastically in the future it is pretty easy to become Chic'd out as it were, having seen Chic in RM twice and CM once the only future Chic visit we have planned would be if and when we return to PC.

I always thought the Liquor bottles in the rooms was a wild waste of cash, once a bottle was opened even if you had only taken one drink this bottle is now essentially garbage, customer is not allowed to take it home so what is the resort to do with the partial bottle? It is not like they could pour the contents of the bottle out for use elsewhere at a bar or such, they could never be sure that the alcohol had not been tampered with in some way so down the drain would be the only safe bet, very expensive once you factor in all the partial bottles from all the TRS rooms. We have stayed at resorts in the past that had a locked booze dispenser on the wall, you could grab a shot whenever needed but the customer did not have direct access to the bottles that way they could be safely used by the next guest without concern or the expense of dumping the booze.
:10:
As for the perks associated with the multiple return policy (8-10 depending upon the resort), I can see this being a thing of the past in the next couple of years. A great reward for return patronage.
Well hopefully they don't get too carried away with the cost cutting, having TRS access with the VIP band for returnees is one of the best rewards for past visits.
:31:
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Last edited by captainjkirk on Sun Jan 05, 2020 11:32 am, edited 1 time in total.
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kino29
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Re: Lobster only at Helios?

Post by kino29 »

Leslie wrote:
Sat Jan 04, 2020 10:20 am

You're lucky in the fact that you live in Mexico and don't have to pay over $1000 for two people to get there on a flight So perhaps it's time for you to move on. You could always try a new place, a couple of nights here and a couple of nights there until you find something you love again.

Leslie
Actually every trip we have tried different resorts. Barcelo Maya, Riu, and Iberostar Paraiso, and a few others as well as going to the Palladium. All of which are in the same price range more or less. The honest truth is that while all resorts have some good and bad, the Palladium as you well know just blows them away.

I post alot of complaints about the resort from time to time, although it is with the intention of the betterment of the resort. If nobody complained then how could they continue to improve? Everyone on this forum are superfans, and don't wish to overly criticize the hotel, but if we just keep saying "no problemo" everytime they remove an amenity, would it ever end? So as fans it is also a duty to let them know when we dislike a new policy.

Regardless, we do really love this resort. My sons think the TRS is the best resort they have stayed at, and we stayed at many beach resorts in Mexico while they were growing up. While at the resort we walk around the entire vacation in a high, as happy as can be. Its kind of like Disneyworld! Everything is wonderful. Alot of the staff recognize us from previous visits as well. The entertainment at the resort is fantastic, as well as the landscaping, the views, the nature etc. We have never stayed at a place like the Palladium in so many years of vacationing. Like others I am counting the days till we can get back there! So no we won't be shopping for another resort, but I do like to try new things and spend a few days at other resorts.

That said, with all the changes and the possible future ones we won't be splurging on paying extra for the TRS. It comes down to whether it is worth the extra money or not. In this case, the Lobster dinners won me over. I cannot get Lobster where I live, so it was very special to order it at the resort. The TRS resort has now removed some of the Major Selling points and has done it over a very short time. Everyone has to make a decision when booking a resort since there are different categories and price ranges. Obviously it makes business since for them to remove amenities since they were already doing so much more then other resorts to win us over as fans! All the little extras! I guess the honeymoon phase is over and the loyal customers are the ones being affected the most.

We are never in our room except to sleep and shower, so we are just fine over at the The Colonial or the Kantenah where we spend most of our time anyways. Some guests just want to sunbathe and receive poolside waiter service their whole vacation and dont even venture over to the RM side of the resort so the TRS Adult only resort is fine for them. We spend our time doing Dance lessons, playing volleyball and Fitness classes and then dance the night away, so we were always having to commute back and forth. I also think alot of guests that come from countries with strong Monetary Units are getting a huge bargain by staying at the Palladium. Especially when they booked with companies like the late Thomas Cook, so I would still reccomend the resort to them.

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stillbillmd
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Re: Lobster only at Helios?

Post by stillbillmd »

captainjkirk wrote:
Sat Jan 04, 2020 1:21 pm
We have stayed at resorts in the past that had a locked booze dispenser on the wall, you could grab a shot whenever needed but the customer did not have direct access to the bottles that way they could be safely used by the next guest without concern or the expense of dumping the booze.
:10:
This is interesting. Did you have your choice of booze, or was it the same in every room?
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captainjkirk
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Re: Lobster only at Helios?

Post by captainjkirk »

This is interesting. Did you have your choice of booze, or was it the same in every room?
This was early in our travelling days 8 or 9 years ago, I guess you could say we were travel newbies at the time and never thought to ask if we could choose, if memory serves the cabinet held 4 bottles, it was at a Grand Bahia.

https://www.tripadvisor.ca/LocationPhot ... nsula.html

There is a quick link to a pic of one at the Riu in Cancun, a number of resorts use a similar idea.
:10:

However, recently in the Dominican Republic a number or Grand Bahia and Hard Rock resorts have removed these from their rooms after a couple of high profile deaths made the media with one of the possible causes being tainted alcohol.
:31:
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Leslie
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Re: Lobster only at Helios?

Post by Leslie »

captainjkirk wrote:
Sun Jan 05, 2020 11:31 am

However, recently in the Dominican Republic a number or Grand Bahia and Hard Rock resorts have removed these from their rooms after a couple of high profile deaths made the media with one of the possible causes being tainted alcohol.
:31:
The Captain
(Gringo Dave)
The dispensers definitely wouldn't be the way to go - they can be easily tampered with.

Leslie
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kino29
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Re: Lobster only at Helios?

Post by kino29 »

stillbillmd wrote:
Sun Jan 05, 2020 6:35 am
captainjkirk wrote:
Sat Jan 04, 2020 1:21 pm
We have stayed at resorts in the past that had a locked booze dispenser on the wall, you could grab a shot whenever needed but the customer did not have direct access to the bottles that way they could be safely used by the next guest without concern or the expense of dumping the booze.
:10:
This is interesting. Did you have your choice of booze, or was it the same in every room?
We stayed at the RIU Tequila last summer, on the lower price range of All Inclusives. The Majority of the guests were from the UK with TC.
They had the Liquor dispeners in the room that they called Optics. It only let you get a shot at a time. 4 Bottles. Rum, Brandy, Tequila and Vodka. It was the cheapest booze imaginable though. No idea how people could drink it. With all the bars and partying going on some many guests were smashed.

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captainjkirk
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Re: Lobster only at Helios?

Post by captainjkirk »

It only let you get a shot at a time. 4 Bottles. Rum, Brandy, Tequila and Vodka. It was the cheapest booze imaginable though. No idea how people could drink it.
Sounds like the idea I had mentioned. Cheap booze is only relative to a sober person, after a few drinks they all start tasting good even gasoline tasting Tequila...
:10:

....no need to ask me how I know that.
:31:
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kino29
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Re: Lobster only at Helios?

Post by kino29 »

I have not received a reply from the Resort concerning the other Lobster based dishes that were being served.
Another guest informed me that There is now a Surcharge for the Lobster Souffle at La Boheme.
My wife wants seafood for every meal at the resort. I am not fond of fish but love Shrimp, Crab and Lobster.
It would be nice if they added some Crab or Shrimp dishes to make up for it? I saw Stone Crab claws in the photos
of the Gala New Years even dinner. It would be fantastic if they could offer those instead at at least one of the Restaurants.

Kenia HM Riviera
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Re: Lobster only at Helios?

Post by Kenia HM Riviera »

kino29 wrote:
Mon Jan 06, 2020 8:13 pm
I have not received a reply from the Resort concerning the other Lobster based dishes that were being served.
Another guest informed me that There is now a Surcharge for the Lobster Souffle at La Boheme.
My wife wants seafood for every meal at the resort. I am not fond of fish but love Shrimp, Crab and Lobster.
It would be nice if they added some Crab or Shrimp dishes to make up for it? I saw Stone Crab claws in the photos
of the Gala New Years even dinner. It would be fantastic if they could offer those instead at at least one of the Restaurants.
In fact, the dishes made with lobster are being replaced by shrimp, but as Celia, our Room Division Manager, has already mentioned, if there are any problems about it, we will look for alternative options in order to delight your palate.

Kind regards,

Kenia Rodriguez
Hospitality Manager

Jackie121
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Re: Lobster only at Helios?

Post by Jackie121 »

Thanks Kenia. I don't think everyone took notice of Celia's invitation to reach out to her if they had an menu issue. I love shrimp - always look forward to getting them! Love the Garlic Shrimp at El Gaucho and many times I've even found some breaded ones at La Dalia. Delicious!
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Re: Lobster only at Helios?

Post by Toastman »

Guess I'll just go to Helios for a lobster appetizer first, then off to dinner :9:
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cactusrose
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Re: Lobster only at Helios?

Post by cactusrose »

I haven't really been following the Forum much in the last week as we are away. Can someone confirm to me that lobster is only available at Helios for TRS but is still available at the other non-TRS ala cartes for $38.00? Is lobster completely off of both room service menus (TRS & non-TRS)?

jamieoh3
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Re: Lobster only at Helios?

Post by jamieoh3 »

Lobster is available at all TRS restaurants however there is a $38 charge in all restaurants other than Helios. Not sure about non-TRS restaurants, haven’t been to any while we are here, sorry. I didn’t notice lobster on the room service menu but didn’t look for anything under the entree section so might have missed it. I only ordered junky food like chicken wings and quesadillas. It’s vacation right???

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