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Trip Report 11/12-11/21

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snl8387
Posts: 47
Joined: Fri Oct 07, 2016 12:26 pm

Trip Report 11/12-11/21

Post by snl8387 » Tue Nov 28, 2017 3:56 pm

Hi All,
We were in Punta Cana for our Honeymoon last week, just wanted to give a trip report.

We stayed in The Royals in RM last year, and absolutely loved our time there. Since RM Royals was under construction during our Honeymoon time, we decided to check out PC.

While we did enjoy our time in PC, I don't see us returning. We were disappointed in the over all experience we received there. However, we are still Palladium Addicts and are already planning our return trip to RM next year.

PC does have nice beaches, there was little to no coral to step on so water shoes were not needed. However, when not in the water, there are tons of people trying to sell you excursions, and wanting you to braid you hair. They constantly come up to you. CONSTANTLY.

We stayed in a Deluxe Junior Suite in Building 55, on the 3rd floor. Specifically room 5535. Our sheets were clean and smelled fresh. Overall the room is a bit dated. Having the Jacuzzi tub 2 feet from the bed is something I will never understand. We had some maintenance issues in our room, specifically our toilet stopped flushing, our phone stopped working, our shower head wouldn't stay up on the pole it was attached to the shower head was also cracked. We put in a maintenance request. Our toilet was fixed within the day ( thank god), our phone was fixed after asking repeatedly for 2 days(over all the phone wasn't that big of an issue, we just had to walk down 2 flights of steps one day to order room service. More just an annoyance)
Our shower was never fixed, but we made due with it.
The mattress was very firm, but we requested different pillows than the down ones that were there initially which helped make the bed more bearable. I understand it's a large resort, and having really nice fluffy soft beds isn't for everyone's back, however the mattress quality was pretty poor.

Charlie was our Butler, he greeted us upon arrival, and was pleasant every time we spoke with him. He personally came up to our room and fixed the phone, since the concierge in our building didn't get it done. Since it was our honeymoon, he brought us T-shirts that said together since 2017. It was cute.
Junior was also a guy who greeted us in the Royals lobby upon arrival. While he was nice, he literally came to our door at 9 a.m our second day there to show us a "gift" which was a bait and switch on getting us to sit through the travel club pitch. 2 hours of our time wasted later, at least we got free massages from it.

Our Food experience was great, Brazilian was closed for reno's which we were very sad about. Our Favorite was the Italian restaurant. We made it to all the buffets except one. Torres was our favorite, but it was also closest to our room. Le Chanterelle's cheese fondue is awesome!

Drinks were an issue for us, we enjoyed the coco loco's however the trick was finding a bartender who actually mixed the drink. Since all their drinks are frozen, most all the bars have the slushie machines with the frozen mix, most bartenders would either pour a shot of rum in the bottom and fill the top with slushie and hand it to you, or pour the slushie and dump the rum on top. If you were lucky they used the blender and made a fresh drink for you it was mixed well and taste good. Outside of ordering something simple, ( orange juice and vodka) we never found an on the rocks drink.

Getting a cart to take you anywhere is damn near impossible in PC. Since we were in the Royals section we were supposed to be able to get a cart, no problem anywhere on the resort. This was far from true. While the resort isn't huge, and nothing was terribly a far walk. Several nights there was an evening rain and we found ourselves walking back from dinner in the rain because we were blatantly told "No" by several carts going by with either few or no passengers.

Overall our experience was good, we didn't let these few things bring down our honeymoon, we spent everyday swimming in the ocean and the pools, we ate a lot, drank a a lot, took some naps and enjoyed our time away from the kids.

If we hadn't had such an awesome time with the Palladium Group in RM, after our experience in PC I don't believe we would return to their hotel chain.

We met a couple other couples from the states and canada, who also noticed the big service difference between PC and RM.

Can't wait for November of 2018 to see RM again!
Mayan Riviera Royals November 2016
Punta Cana Royals November 2017

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ColdCanadian
Posts: 25
Joined: Thu Jan 05, 2017 11:10 pm
Location: Toronto area

Re: Trip Report 11/12-11/21

Post by ColdCanadian » Thu Nov 30, 2017 12:05 pm

Hi snl8387,
It's great to read your comments.
We also went to the TRS Yucatan RM (this past April) and had an amazing time! Awesome staff, food and drinks. But due to the closure of RM we chose the TRS Turquesa for our November trip of 10 days.....our first time to the DR. It was truly a disappointment, as we had very similar experiences and thoughts as you did!
Many issues in our room (also in bldg. 55!) Food and service was hit or miss, but mostly miss. It's unfortunate but we won't be back to the Turquesa.
After 24 years of travelling, this is not an experience we want to repeat.
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minou
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Location: Toronto canada

Re: Trip Report 11/12-11/21

Post by minou » Thu Nov 30, 2017 12:35 pm

Sorry some of the concerns spoiled both of your holidays. Like yourself I had room issues, however, I addressed those with the Front desk and management. Some concerns were fixed, others were not.

As far as the food, 99% was great. My only concern was with a particular wait staff member and I dealt with it through the restaurant manager.

Carts are always in demand, especially when you are returning back to the RST. I had to wait for carts (10 minutes), but I never had a problem getting one. I simply asked the hostess or lobby front desk to phone for one. Never in the 2 weeks (usually breakfast and dinner) did I not have a cart issue going to the Palace, Punta Cana and Bavaro areas for dinner or entertainment.

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ColdCanadian
Posts: 25
Joined: Thu Jan 05, 2017 11:10 pm
Location: Toronto area

Re: Trip Report 11/12-11/21

Post by ColdCanadian » Thu Nov 30, 2017 9:10 pm

Hi Minou,
I know our trip times overlapped and I was truly looking forward to a great experience, but boy, this trip was not a great one!
As far as the carts.....one night we dined at the Mexican restaurant (food and service was poor) and being in the Bavaro area, we asked, along with two other couples that were also from the TRS resort, if they could please call for a cart as it was raining hard. Nope.....30 minutes later, the six of us just started walking. What was the point of waiting any longer. The biggest disappointment is that in the RM, this never happened!!
The TRS staff at the reception desk, seemed like we were "bothering" them!! No word of a lie, twice we approached the desk (one because our card was not working at all, so we couldn't get in our room) and with 3 men standing behind the desk, we were ignored! Then when I asked in Spanish if I could get help, one of the guys pointed to a chair and asked what we needed. It took 25 minutes to get a replacement card because they were more interested at looking at one of their cellphones and laughing about a video! WOW....is it not their jobs to help a customer?? The second time was just as awful as the first!!
I know.....don't sweat the small stuff! It's something that I tell myself and others, especially when you're in another country, but it literally was one thing after another, and we were actually happy to leave this resort! Such a shame.
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snl8387
Posts: 47
Joined: Fri Oct 07, 2016 12:26 pm

Re: Trip Report 11/12-11/21

Post by snl8387 » Wed Dec 06, 2017 10:41 am

We understood waiting a few mins for a cart, but in DR. They either never came or if you weren't in a lobby you were ignored or denied.

The restaurant we had the most issue with was the Asian restaurant. We waited at least 20 mins for apps, and over an hour for our main course. We weren't the only ones. 3 other tables around us also waited over an hour.

When we were in RM any places we stopped carts were called or we could raise a hand at a cart with room coming by and they would stop to let us jump on.

I also noticed some of the staff seemed annoyed with us being there. Hostess at the restaurants were less than friendly, with the exception of le chanterlle. The Royal lobby, multiple times were were ignored. the the lobby bartender was always rude to us.

The plus side is we're already planning on 2018 RM trip.
Mayan Riviera Royals November 2016
Punta Cana Royals November 2017

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razel1952
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Location: Vero Beach, FL

Re: Trip Report 11/12-11/21

Post by razel1952 » Wed Dec 13, 2017 9:33 pm

Thank you all, for taking the time to express your recent experiences at the resort in PC.
These are serious issues and need to be addressed with management for immediate resolution with the staff.
I can honestly say, I had no problems on my recent stay in August, but the resort wasn't operating at their high season, as they are now.
Hopefully, management will read about these issues here, and things will improve for future guests.
Thanks again for your time.
Salt Water Tanks
Treasure Coast Corals, Inc.
http://www.facebook.com/pages/Treasure- ... 0541496234

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