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11th trip

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Brian-from-nanaimo
Posts: 78
Joined: Sun Jun 30, 2013 9:24 pm
Location: Nanaimo, BC Canada

11th trip

Post by Brian-from-nanaimo » Wed Nov 14, 2018 7:08 pm

Looking forward to seeing what “extras” we get for our 11th visit next week.

I know we should get the grey VIP braclet, all I really care about is getting into the restaurants without having to wait.

We are booked into the Punta Cana Section, Has anyone ever gotten a room upgrade and if you did, what did you get?

I sent my request email to them last night asking for the usual stuff like king bed, non smoking stuff.which building we would like and Told them it was our anniversary.

I listed all of our GP trips, booking number, and told them is was our 11th trip and according to their repeat visit policy should be eligible for VIP status. Hope they actually recognize all of that this time. We’ve been many times and they treated us like it was our first visit, very disappointing To the point where we have been thinking about changing hotel chains.

I’ll let you know next week how it all goes

Thanks Doug/minou for the advice
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2003 April GP Kantenah, Mayan Riviera
2004 November GP Colonial, Mayan Riviera
2005 November GP Kantenah, Mayan Riviera
2006 November GP Colonial, Mayan Riviera
2007 November GP Kantenah, Mayan Riviera
2012 November GP Punta Cana
2013 November GP Palace Punta Cana
2015 November GP Palace, Punta Cana
2016 April, GP Punta Cana
2016 November, GP Punta Cana
2018 November, GP Punta Cana

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Brian-from-nanaimo
Posts: 78
Joined: Sun Jun 30, 2013 9:24 pm
Location: Nanaimo, BC Canada

Re: 11th trip

Post by Brian-from-nanaimo » Thu Nov 15, 2018 4:10 pm

Got a reply from the GP, they have acknowledged our frequent visits and will do their best to accommodate.

Hope all goes well, this has happened before and we arrive at check in and they have no info on our reservation, then you have to go through it all again.

Stay tuned
Image
2003 April GP Kantenah, Mayan Riviera
2004 November GP Colonial, Mayan Riviera
2005 November GP Kantenah, Mayan Riviera
2006 November GP Colonial, Mayan Riviera
2007 November GP Kantenah, Mayan Riviera
2012 November GP Punta Cana
2013 November GP Palace Punta Cana
2015 November GP Palace, Punta Cana
2016 April, GP Punta Cana
2016 November, GP Punta Cana
2018 November, GP Punta Cana

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minou
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Location: Toronto canada

Re: 11th trip

Post by minou » Fri Nov 16, 2018 11:53 am

If you have difficulties, ask to speak with Ronnie. He should sort out any problems.

Minou

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Brian-from-nanaimo
Posts: 78
Joined: Sun Jun 30, 2013 9:24 pm
Location: Nanaimo, BC Canada

Re: 11th trip

Post by Brian-from-nanaimo » Fri Nov 16, 2018 12:26 pm

I will Doug/minou....Thanks again
Image
2003 April GP Kantenah, Mayan Riviera
2004 November GP Colonial, Mayan Riviera
2005 November GP Kantenah, Mayan Riviera
2006 November GP Colonial, Mayan Riviera
2007 November GP Kantenah, Mayan Riviera
2012 November GP Punta Cana
2013 November GP Palace Punta Cana
2015 November GP Palace, Punta Cana
2016 April, GP Punta Cana
2016 November, GP Punta Cana
2018 November, GP Punta Cana

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captainjkirk
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Re: 11th trip

Post by captainjkirk » Fri Nov 16, 2018 1:53 pm

We usually bring a copy of our request email, which included our past booking numbers and dates as well as any response we had received, just in case the front desk had forgotten on our arrival, only ever had to pull it out once in over a dozen Palladium visits, it saved us some hassle and disappointment.
:60:
Hope all goes well on your visit, enjoy!
:31:
The Captain
(Dave)
2011 FEB Grand Bahia Principe Ambar PC
2012 FEB GP Kantenah, JUL Paradisus Princesa Del Mar
2013 FEB GP Jamaica, JUL GP RS Punta Mita, SEP GP RS Turquesa
2014 MAY GP RS Yucatan, JUL Melia Cayo Coco, NOV GP RS Punta Mita
2015 MAY GP RS Yucatan, SEP Melia Cayo Coco
2016 APR GP Kantenah, SEP GP RS Turquesa
2017 APR Melia Las Dunas, NOV TRS Turquesa
2018 MAY GP Colonial, DEC Paradisus Rio De Oro
2019 MAY GP Colonial, MAY GP Costa Mujeres, OCT Be Live Los Cactus

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Brian-from-nanaimo
Posts: 78
Joined: Sun Jun 30, 2013 9:24 pm
Location: Nanaimo, BC Canada

Re: 11th trip

Post by Brian-from-nanaimo » Fri Nov 16, 2018 6:31 pm

Yuppers...have everything printed off and packed

I don’t anticipate any issues this time

Looking forward to it

Thanks again
Brian
Image
2003 April GP Kantenah, Mayan Riviera
2004 November GP Colonial, Mayan Riviera
2005 November GP Kantenah, Mayan Riviera
2006 November GP Colonial, Mayan Riviera
2007 November GP Kantenah, Mayan Riviera
2012 November GP Punta Cana
2013 November GP Palace Punta Cana
2015 November GP Palace, Punta Cana
2016 April, GP Punta Cana
2016 November, GP Punta Cana
2018 November, GP Punta Cana

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Brian-from-nanaimo
Posts: 78
Joined: Sun Jun 30, 2013 9:24 pm
Location: Nanaimo, BC Canada

Re: 11th trip

Post by Brian-from-nanaimo » Fri Nov 23, 2018 8:55 am

Well...we did get a VIP braclet. Good thing I brought my email email request with me...they had no idea or info in their computer when we arrived....again

Got to check in, they brought our package, noticed right away the purple bracelet, then the debate was on, brought out my original email, then she left to talk to someone, they came back and looked at the computer for quite sometime, finally said...yes, you get VIP braclet

Then I asked if we we able to get building 73 or 63 as requested in my email...nope.....best they could do was building 61 which is far from everything. Pretty disappointed with Palladium Resorts on their returning guest treatment..this has happened so often with us.

11 times and still treated like your first time...they really don’t care how many times you come, or whether you come back, others will come in your place.

We tried Catalonia Royal Bavaro last year, much smaller resort, not that we are looking to be waited on hand and foot but and they seam to cater to you much better because they aren’t dealing with the huge volume of people on a daily basis..

In any case...still going to enjoy our vacation regardless.

Brian
Image
2003 April GP Kantenah, Mayan Riviera
2004 November GP Colonial, Mayan Riviera
2005 November GP Kantenah, Mayan Riviera
2006 November GP Colonial, Mayan Riviera
2007 November GP Kantenah, Mayan Riviera
2012 November GP Punta Cana
2013 November GP Palace Punta Cana
2015 November GP Palace, Punta Cana
2016 April, GP Punta Cana
2016 November, GP Punta Cana
2018 November, GP Punta Cana

User avatar
Brian-from-nanaimo
Posts: 78
Joined: Sun Jun 30, 2013 9:24 pm
Location: Nanaimo, BC Canada

Re: 11th trip

Post by Brian-from-nanaimo » Fri Nov 23, 2018 6:32 pm

We are going to take advantage of our VIP status though, we are going to hang out at the TRS pool and beach etc. The pool in the Punta Cana section is packed during the day...I think because it’s the US holiday. Probably better next week.
Image
2003 April GP Kantenah, Mayan Riviera
2004 November GP Colonial, Mayan Riviera
2005 November GP Kantenah, Mayan Riviera
2006 November GP Colonial, Mayan Riviera
2007 November GP Kantenah, Mayan Riviera
2012 November GP Punta Cana
2013 November GP Palace Punta Cana
2015 November GP Palace, Punta Cana
2016 April, GP Punta Cana
2016 November, GP Punta Cana
2018 November, GP Punta Cana

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captainjkirk
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Re: 11th trip

Post by captainjkirk » Sat Nov 24, 2018 10:02 am

Well...we did get a VIP braclet. Good thing I brought my email email request with me...they had no idea or info in their computer when we arrived....again
Yes very good thing that you had the email with you. Now I know that Palladium seems to have trouble keeping track of such things as past visits, not sure why, but after corresponding with you via email all your past details you would think someone would then enter that into their reservation system to make sure all goes smoothly...apparently not.
:50:
Poolside BBQ lunch at the Royal pool was our favorite way to spend lunch on our last visit. Enjoy the rest of your visit.
:31:
The Captain
(Dave)
2011 FEB Grand Bahia Principe Ambar PC
2012 FEB GP Kantenah, JUL Paradisus Princesa Del Mar
2013 FEB GP Jamaica, JUL GP RS Punta Mita, SEP GP RS Turquesa
2014 MAY GP RS Yucatan, JUL Melia Cayo Coco, NOV GP RS Punta Mita
2015 MAY GP RS Yucatan, SEP Melia Cayo Coco
2016 APR GP Kantenah, SEP GP RS Turquesa
2017 APR Melia Las Dunas, NOV TRS Turquesa
2018 MAY GP Colonial, DEC Paradisus Rio De Oro
2019 MAY GP Colonial, MAY GP Costa Mujeres, OCT Be Live Los Cactus

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Brian-from-nanaimo
Posts: 78
Joined: Sun Jun 30, 2013 9:24 pm
Location: Nanaimo, BC Canada

Re: 11th trip

Post by Brian-from-nanaimo » Sun Nov 25, 2018 8:24 pm

TRS Poolside BBQ is awesome...

We’ve been hanging out at the secret pool, the TRS pool loungers are all taken super early..I was there at 7:30am to get a lounger....I guess I wasn’t early enough

Eating at Helios is nice as well

Weather is awesome
Image
2003 April GP Kantenah, Mayan Riviera
2004 November GP Colonial, Mayan Riviera
2005 November GP Kantenah, Mayan Riviera
2006 November GP Colonial, Mayan Riviera
2007 November GP Kantenah, Mayan Riviera
2012 November GP Punta Cana
2013 November GP Palace Punta Cana
2015 November GP Palace, Punta Cana
2016 April, GP Punta Cana
2016 November, GP Punta Cana
2018 November, GP Punta Cana

Kobe
Posts: 253
Joined: Mon Aug 01, 2011 10:52 am

Re: 11th trip

Post by Kobe » Tue Nov 27, 2018 1:48 pm

I know it's not what you want to hear now, but the best room upgrade we ever received was in Punta Cana. We had 10 visits at other Palladiums and they upgraded us to the Royal section. I couldn't believe it. Maybe they were trying to steal us away from RM. The room's are nice but the big perk is the restaurants and the pool.

13 visits now and they always have a record of our visits and get VIP bracelets, even my 18 year old who has been 9 times.

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captainjkirk
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Re: 11th trip

Post by captainjkirk » Tue Nov 27, 2018 9:39 pm

Eating at Helios is nice as well
They were not finished construction on our last visit, if it is anything like the Helios at RM all should be well.

Glad to hear the weather is cooperating for you.

:31:
The Captain
(Dave)
2011 FEB Grand Bahia Principe Ambar PC
2012 FEB GP Kantenah, JUL Paradisus Princesa Del Mar
2013 FEB GP Jamaica, JUL GP RS Punta Mita, SEP GP RS Turquesa
2014 MAY GP RS Yucatan, JUL Melia Cayo Coco, NOV GP RS Punta Mita
2015 MAY GP RS Yucatan, SEP Melia Cayo Coco
2016 APR GP Kantenah, SEP GP RS Turquesa
2017 APR Melia Las Dunas, NOV TRS Turquesa
2018 MAY GP Colonial, DEC Paradisus Rio De Oro
2019 MAY GP Colonial, MAY GP Costa Mujeres, OCT Be Live Los Cactus

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Brian-from-nanaimo
Posts: 78
Joined: Sun Jun 30, 2013 9:24 pm
Location: Nanaimo, BC Canada

Re: 11th trip

Post by Brian-from-nanaimo » Mon Dec 03, 2018 11:06 am

My wife decided to voice her opinion to the manager at Punta Cana regarding repeat customers.

Our only beef with GP is the fact that they are sooooo inconsistent with repeat customers.
In our opinion, when you spend the money that we all spend on these resorts, we should ALL get treated like we all really mean something to GP resorts.

We just happened to talk to the ladies (Yudid and Marina? I think that was her name) these are the two that responded to the email I sent a week before we arrived.

Yudid basically told us what we wanted to hear saying we try our best and that all emails go through her and she prints them off and makes notes etc, it seemed like she didn’t believe us. At this point I didn’t know she was the one that replied to my email.

I told her that I was a longtime member of Palladium Addicts and based on the treatment some of the others have received and what I knew about the resort, I was very disappointed.

I ran back to the room to retrieve my email, looked at who replied and was a little surprised it was the girl we were talking to.

Showed her the email and she started backtracking. I basically said that the resort is awesome, the people that work here are awesome, they just need to change the way they treat repeat customers.

She blamed her assistant (who was there also) saying it was her that replied on her email. Her asst admitted it was her etc

Anyway....after 12 days at the resort and only because we were talking to them, we finally got an anniversary banner on our room door, a bottle of champagne and an apology letter. Big deal

Anyway...sad to say.....11 trips to a GP...60k plus spent on this resort to date...think we are going to switch it up and go back to the resort we tried last year Catalonia Royal Bavaro, smaller resort, treat you like kings and queens and it was our first time there.

Those of you who are thinking of trying out a GP resort....don’t get me wrong....beautiful resort, the workers are awesome. Just don’t expect any kind of special treatment. The resort is too huge to deal with hundreds of people daily, they just can’t handle the volume ...they see you as a 1st time guest, nothing more.


Brian
Image
2003 April GP Kantenah, Mayan Riviera
2004 November GP Colonial, Mayan Riviera
2005 November GP Kantenah, Mayan Riviera
2006 November GP Colonial, Mayan Riviera
2007 November GP Kantenah, Mayan Riviera
2012 November GP Punta Cana
2013 November GP Palace Punta Cana
2015 November GP Palace, Punta Cana
2016 April, GP Punta Cana
2016 November, GP Punta Cana
2018 November, GP Punta Cana

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minou
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Location: Toronto canada

Re: 11th trip

Post by minou » Mon Dec 03, 2018 6:06 pm

I agree with everything you have stated. I hope upper management see your comments.

Sorry to see you go, but I certainly understand. You might wish to consider the Palladium Mexican resorts.

Doug

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captainjkirk
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Re: 11th trip

Post by captainjkirk » Tue Dec 11, 2018 10:51 am

Our only beef with GP is the fact that they are sooooo inconsistent with repeat customers.
In our opinion, when you spend the money that we all spend on these resorts, we should ALL get treated like we all really mean something to GP resorts.
That is a shame, but I agree with just about everything in your post.

One thing I have noticed is we have had more issues in this regard when we have stayed in PC, don't seem to have these issue when staying at MR, from my personal experience anyhow.

:31:
The Captain
(Dave)
2011 FEB Grand Bahia Principe Ambar PC
2012 FEB GP Kantenah, JUL Paradisus Princesa Del Mar
2013 FEB GP Jamaica, JUL GP RS Punta Mita, SEP GP RS Turquesa
2014 MAY GP RS Yucatan, JUL Melia Cayo Coco, NOV GP RS Punta Mita
2015 MAY GP RS Yucatan, SEP Melia Cayo Coco
2016 APR GP Kantenah, SEP GP RS Turquesa
2017 APR Melia Las Dunas, NOV TRS Turquesa
2018 MAY GP Colonial, DEC Paradisus Rio De Oro
2019 MAY GP Colonial, MAY GP Costa Mujeres, OCT Be Live Los Cactus

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