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Service- Very good. Even though our last visit was almost 2 years ago, some of the staff still remembered us. After the first day, the bartenders remembered what our favourite drinks were and were always friendly.
As you are walking through the resort, the maids and gardeners will always say hello and smile. You truly feel like you are family.
Service in the Royal Gourmet and Le Chanterelle was generally good, but sometimes inconsistent. Sometimes drinks and food would arrive in minutes… sometimes it took an hour.
Value- Very good. We definitely shopped around before our vacation to find the best price. However, based on the price we paid, I feel like we got our moneys worth.
Since we have traveled to various other resorts in Punta Cana, the Royal Suites Turquesa is definitely above average.
Sleep Quality- Very good. Others have complained that the mattresses are too hard or that the pillows are too soft. We found that both were perfect.
Cleanliness- Excellent. Everywhere you look someone is always cleaning something. Our room was spotless. Sheets and towels were changed every day. Flawless.
Location- Excellent. Best beach in Punta Cana. Gardens and grounds are kept pristine.
Rooms- Very good. We upgraded to a swim out suite on our 4th night (definitely recommended!) We actually received the same swim up suite that we stayed in on our last vacation, which was nice. The only problem we noticed was that the air conditioning leaked all over the marble floor which resulted in very slippery conditions. This was okay during the day when you could see it, but during the middle of the night when you are half asleep, this was not fun.
Food- Very good. Definitely better than any other all inclusive we have been to. We only dined at the Royal Gourmet and Le Chanterelle for our stay. Fondeau, Chateaubriand, Cava…. How can you go wrong?
We will definitely b returning to the Royal Suites as soon as possible. Our home away from home.