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We stayed in block 38 room 33 – a room we would recommend! It had a great view over the bay towards Lucea. It was cleaned daily by Hyacinth. We had no issues with bedding and towels or restocking of the fridge.
Check-in was completed in a quick and efficient manner – prior to our arrival at the hotel we had completed the information sheet provided on the transfer bus. This meant that we were only detained 5 minutes at the desk itself and we were then taken, by the bell-boy, to our room. The room was clean and cool on our arrival. Actually it was delightful following the long journey!
The adult pool and the ‘relax’ pool were both very nice. We didn’t use the main pool but it looked equally pleasant. ‘Sunset Cove’ and ‘Coral beach’ were also very good, neither required water shoes, although they did make entry and exit of the water easier. Both beaches offered good snorkelling. Didn’t use ‘Las Brisas’ beach as, following a rain storm, half of it had been washed away. This exposed even more rocks and stones, making it even less appealing.
The Spa area was a pleasant place to relax in, however, during our second week a number of children descended upon the pool area, despite a sign indicating that this was ‘An adult only’ area. We didn’t partake in any of the treatments as they were very expensive.
All the food we tried, throughout the resort, was edible, but the evening buffet meal lack variety on occasions. However our biggest gripe was the lack of service at these venues, during these times.
Breakfast was a different issue – on many occasions we had to use a knife or fork to stir our hot drink. On two consecutive mornings we were forced to eat cereals with a fork - once at 7.00am when the buffet had just opened. Often there were no glasses available for Fruit juice or Smoothies - indeed, often there were no Smoothies available as they had run out. The best part of the breakfast buffet provision was the contribution made by the ‘Omelette King’ in the Negril buffet – ‘omelettes to die for!’
One morning we witnessed 10 or more families forced to wait at the front of the buffet venue, unable to be seated as tables were not ready. The reason for this delay, a lack of clean drinking glasses – really???
We tried the majority of the ‘A La Carte’ restaurants which were fairly mediocre to be honest. The one except ion being ‘Bubba’s Grill house’. The steaks were out-of-this-world!
Finally, our biggest disappointment surrounds ‘Miss Lou’s’. It served a lovely cup of coffee and a good range of spirits were available. However, the seat cushions were often wet due to guests having come straight from the pool with sodden clothes. The ‘Jazz band’ went for volume over quality, and finally, some evenings ‘Miss Lou’s’ felt more like a crèche than a piano bar! Shame!!
We undertook a single excursion to ‘Dunn’s River Fall’s’, booked through the Thomson rep at the resort. The Fall’s were very good, well worth the long drive. However, the trip felt rushed, we didn’t stop for lunch and we were expected to change on the minibus.
I want to repeat that we did enjoy our holiday, met some lovely people whom we shared a lot of fun with, but this hotel has problems that are not insurmountable but bring into question the ‘5*-rating’ as described within the brochure. In our opinion the current provision is what we would expect from a poor ‘4* hotel’. Management where are you?????