Click on one of the links below for information on your favorite resort

Mayan Riviera   -   Jamaica   -   Punta Cana   -   Puerto Vallarta   -   Cap Cana   -   Costa Mujeres

Avoid the hassle of slow crowded buses, get inexpensive private transportation in the Mayan Riviera from AGI Tours - Recommended by Palladium Addicts

Booking Air/Room from Palladium Website

Post Reply
mts
Posts: 14
Joined: Tue Dec 20, 2016 9:52 pm

Booking Air/Room from Palladium Website

Post by mts » Tue Jul 09, 2019 5:11 pm

I recently scored a good deal for Air+Room via the main Palladium Hotel Group website (https://www.palladiumhotelgroup.com/en/). I was going to book another trip (air+room) for a friend but it appears that attempts to search from any departure point (example detroit) to Cancun do not come up with any results, but an error. This has been going on for several weeks now. It looks like a coding error on the website. Attempts to send an email to the contact on the website results in an email saying the Air+room packages are handled by another company and I need to contact them. It is crazy that I have to jump through a bunch of hoops in order to give my money. If I try to book a room without airfare, it works fine. I'm hoping someone from PHG can look into this.. .perhaps Rosa can investigate.

User avatar
Leslie
Forum Moderator
Posts: 1152
Joined: Sat Aug 18, 2012 9:14 am
Location: Guelph Ontario

Re: Booking Air/Room from Palladium Website

Post by Leslie » Thu Jul 11, 2019 3:39 pm

mts wrote:
Tue Jul 09, 2019 5:11 pm
I recently scored a good deal for Air+Room via the main Palladium Hotel Group website (https://www.palladiumhotelgroup.com/en/). I was going to book another trip (air+room) for a friend but it appears that attempts to search from any departure point (example detroit) to Cancun do not come up with any results, but an error. This has been going on for several weeks now. It looks like a coding error on the website. Attempts to send an email to the contact on the website results in an email saying the Air+room packages are handled by another company and I need to contact them. It is crazy that I have to jump through a bunch of hoops in order to give my money. If I try to book a room without airfare, it works fine. I'm hoping someone from PHG can look into this.. .perhaps Rosa can investigate.
I don't know of many people using the feature to book both the flight and resort from the PHG website and I do believe it is a third party that does that type of booking. A lot of us book the resort through the Palladium Hotel Group website and then book our flights separately.

I just took a quick peek at the PHG website and I don't even see where the option of booking flight and resort together is anymore. There used to be "radio buttons" that you could click on for that option. I'm looking using my laptop.

Leslie
ROYAL SUITES TURQUESA (PC) - JANUARY 2013
ROYAL SUITES TURQUESA (PC) - SEPTEMBER/OCTOBER 2013
GP KANTENAH (RM) - MAY 2014
ROYAL SUITES PUNTA MITA (PV) - NOVEMBER 2014
ROYAL SUITES YUCATAN (RM) - MAY 2015
GP KANTENAH (RM) - NOVEMBER 2015
GP KANTENAH (RM) - CHRISTMAS 2015
ROYAL SUITES YUCATAN (RM) - APRIL 2016
GP BAVARO (PC) - OCTOBER 2016
GP KANTENAH (RM) - MAY 2017
GP LADY HAMILTON (JAMAICA) - OCTOBER 2017
GP KANTENAH (RM) - FEBRUARY 2018
GP WHITE SAND (RM) - OCTOBER 2018
TRS CORAL HOTEL (CM) - DECEMBER 2018
GP WHITE SAND (RM) - FEBRUARY 2019
GP KANTENAH (RM) + TRS CORAL (CM) - MAY 2019

mts
Posts: 14
Joined: Tue Dec 20, 2016 9:52 pm

Re: Booking Air/Room from Palladium Website

Post by mts » Thu Jul 11, 2019 8:25 pm

Yep, same for me with booking it seperately, but the package deal through the PHG site was better than anything i could find anywhere else. Perhaps that's why it doesn't work anymore... i got such a good deal they shut it off. LOL.


Leslie wrote:
Thu Jul 11, 2019 3:39 pm
mts wrote:
Tue Jul 09, 2019 5:11 pm
I recently scored a good deal for Air+Room via the main Palladium Hotel Group website (https://www.palladiumhotelgroup.com/en/). I was going to book another trip (air+room) for a friend but it appears that attempts to search from any departure point (example detroit) to Cancun do not come up with any results, but an error. This has been going on for several weeks now. It looks like a coding error on the website. Attempts to send an email to the contact on the website results in an email saying the Air+room packages are handled by another company and I need to contact them. It is crazy that I have to jump through a bunch of hoops in order to give my money. If I try to book a room without airfare, it works fine. I'm hoping someone from PHG can look into this.. .perhaps Rosa can investigate.
I don't know of many people using the feature to book both the flight and resort from the PHG website and I do believe it is a third party that does that type of booking. A lot of us book the resort through the Palladium Hotel Group website and then book our flights separately.

I just took a quick peek at the PHG website and I don't even see where the option of booking flight and resort together is anymore. There used to be "radio buttons" that you could click on for that option. I'm looking using my laptop.

Leslie

Thunderfan
Posts: 21
Joined: Thu Jan 27, 2011 6:16 pm

Re: Booking Air/Room from Palladium Website

Post by Thunderfan » Sun Jul 14, 2019 11:00 am

I've used the flight+hotel in the past and got a fantastic deal. For whatever reason the flights were cheaper than booking them seperately and of course the room was cheaper. The buttons are still there, but using them doesnt get any results. If they start working again definately worth at least checking.
GP Kantenah (RM) June 2011
GP Colonial (RM) June 2017
GP Vallarta (PV) May 2019

User avatar
Leslie
Forum Moderator
Posts: 1152
Joined: Sat Aug 18, 2012 9:14 am
Location: Guelph Ontario

Re: Booking Air/Room from Palladium Website

Post by Leslie » Sun Jul 14, 2019 11:51 am

Thunderfan wrote:
Sun Jul 14, 2019 11:00 am
I've used the flight+hotel in the past and got a fantastic deal. For whatever reason the flights were cheaper than booking them seperately and of course the room was cheaper. The buttons are still there, but using them doesnt get any results. If they start working again definately worth at least checking.
I don't see the "radio buttons". I'm on a laptop. Are you on your phone when doing this. Just trying to see what happens if I try Air and Hotel.

Leslie
ROYAL SUITES TURQUESA (PC) - JANUARY 2013
ROYAL SUITES TURQUESA (PC) - SEPTEMBER/OCTOBER 2013
GP KANTENAH (RM) - MAY 2014
ROYAL SUITES PUNTA MITA (PV) - NOVEMBER 2014
ROYAL SUITES YUCATAN (RM) - MAY 2015
GP KANTENAH (RM) - NOVEMBER 2015
GP KANTENAH (RM) - CHRISTMAS 2015
ROYAL SUITES YUCATAN (RM) - APRIL 2016
GP BAVARO (PC) - OCTOBER 2016
GP KANTENAH (RM) - MAY 2017
GP LADY HAMILTON (JAMAICA) - OCTOBER 2017
GP KANTENAH (RM) - FEBRUARY 2018
GP WHITE SAND (RM) - OCTOBER 2018
TRS CORAL HOTEL (CM) - DECEMBER 2018
GP WHITE SAND (RM) - FEBRUARY 2019
GP KANTENAH (RM) + TRS CORAL (CM) - MAY 2019

Thunderfan
Posts: 21
Joined: Thu Jan 27, 2011 6:16 pm

Re: Booking Air/Room from Palladium Website

Post by Thunderfan » Sun Jul 14, 2019 5:38 pm

Leslie wrote:
Sun Jul 14, 2019 11:51 am
Thunderfan wrote:
Sun Jul 14, 2019 11:00 am
I've used the flight+hotel in the past and got a fantastic deal. For whatever reason the flights were cheaper than booking them seperately and of course the room was cheaper. The buttons are still there, but using them doesnt get any results. If they start working again definately worth at least checking.
I don't see the "radio buttons". I'm on a laptop. Are you on your phone when doing this. Just trying to see what happens if I try Air and Hotel.

Leslie
Using my desktop. Have the choice between hotel only or flight + hotel at top of page. https://www.palladiumhotelgroup.com/en/hotels/
Navigating around their website it does appear those buttons arent always available, if you are already looking at the rooms of a particular resort for instance it doesnt appear, but if you back up and havent selected a resort yet and click book now they show up...just dont currently work.
GP Kantenah (RM) June 2011
GP Colonial (RM) June 2017
GP Vallarta (PV) May 2019

User avatar
cactusrose
Palladium Addict Moderator/Tips and Deals Specialist
Posts: 10778
Joined: Thu Aug 09, 2007 2:42 am
Location: Peoria, Arizona

Re: Booking Air/Room from Palladium Website

Post by cactusrose » Tue Jul 16, 2019 4:19 pm

I tried from my desktop also. The "Air + Hotel" button is there at the top but after choosing it, and putting in multiple hypothetical bookings with different dates from Phoenix, the same message comes up that says there are no available hotels.

Bookit.com usually has great packages (try the last day of the month for super specials). Most of the time they have promo codes to use also and if you sign up as a "member" (they don't barrage you with emails or anything like that) often times there is an additional discount on various chosen resorts. They often beat PHG "hotel rates only" and your own separate air added in with their package deals. Try comparing them and other online companies prices.
Kantenah 2007 Slide show
Colonial 2009 Slide show
Kantenah 2011 Slide show
Kantenah 2013
Kantenah 2014 Slide show
Kantenah 2015 Slide show
Kantenah 2016 Slide show
Kantenah 2018

Post Reply